Community Relations Officer

Job Description

Job Description - Community Relations Officer (262128) UGL is a diversified services company delivering critical assets and essential services that sustain and enhance the environment in which we live. Our capabilities extend across a broad range of services and whole-of-life solutions for diverse industries, utilising world leading, sustainable and innovative technologies. We partner with some of the world’s largest blue-chip companies, government agencies, private enterprise, and public institutions. Career progression & a long term opportunity of making an impact with a high performing, collaborative and professional team are just some of the benefits that UGL Transport will offer you. Who Is UGL Regional Linx? UGLRL is a wholly owned subsidiary of UGL. We are headquartered in Orange, NSW and operate several regional depots throughout the state. UGLRL is committed to creating and maintaining job opportunities for people in regional and rural communities. More than 80% of our UGLRL workforce is located along the CRN, understanding the needs of our customers, passengers, and communities. The CRN – Country Regional Network ensures the safe movement of people and goods throughout the regions of NSW, linking Sydney to many of the State’s important regional centres. UGLRL is proud to be entrusted with the operations and maintenance of this important piece of rail infrastructure. Job Purpose The Community Relations Officer position assists the Stakeholder and Communications team (SEC) in managing incoming questions, complaints, and work requests to UGLRL. It is also charged with delivering proactive and reactive communication solutions that build the company’s reputation and enhance its relations with key stakeholders. The Community Relations Officer is the first point of contact responsible for processing incoming and outgoing communication, attributing priority and referring communication to the relevant business units within the company for action. This includes developing internal and external relationships with key stakeholders and implementing Stakeholder Engagement Plans in support of major capital works, including construction and maintenance works that may impact the community. Key Responsibilities Support the Stakeholder Engagement & Communication Lead with stakeholder engagement activities, including developing and conducting community consultation relating to major and minor building works. Act as a contact point within UGL Regional Linx for external stakeholders, including local businesses, councils, and community groups, which may involve occasional travel across NSW. Support and advise other departments regarding community and stakeholder elements associated with building and maintenance projects, record and report the stakeholder caseload, draft content for social media, and perform ad hoc duties. Process telephone and email complaints and inquiries from the public, media, or government bodies and provide relevant information for action. Assist in the development of Internal Communications to engage, inform, guide, and support businesses across a broad range of initiatives. Maintain standards, guidelines, and protocols for all internal communication. Qualifications Experience in community relations. Experience and/or training in data analytic tools like Excel or Power BI. Experience in rail, Defence, aviation, or any safety-critical environments is highly desirable. Outstanding communication skills (oral & written) to establish effective working relationships with a variety of people. Ability to work remotely and unsupervised. About Us UGL is well-known and respected for providing end-to-end engineering, construction, and maintenance services within rail and transport, communications and technology systems, oil and gas, power, renewables and resources, water and defence markets. UGL partners with some of the world’s largest blue-chip companies and government agencies. At UGL, we value diversity – in the backgrounds, ideas, work styles, and perspectives of our team. We are an Equal Opportunity Employer and strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers, and people from culturally diverse backgrounds to apply. Please note that relevant screening checks will be conducted as part of the recruitment process, including a national criminal history check and pre-employment medical assessment. Ref:262128 Discipline : Marketing & Communications OfficerPrimary Location : Australia-NSW-Blue Mountains & Central WestWork Type : Full-time#J-18808-Ljbffr