Customer Experience Consultant
We are seeking a Customer Experience Consultant to join our Frontline team in Cambridge on a full-time permanent basis. As... more info
Consultant, Customer Experience Strategy
Salary:
100.00 - 125.00
Posted:
06-03-2025
Category:
Marketing Sales
City of Melbourne,
Job Description
Bring your experience in Customer Experience Systems (CX Systems), to this exciting new role Drive world class, simple and intuitive experiences for customers and colleagues You’ll join a high-performing business, backing talented individuals In this Consultant, Customer Experience Strategy role , you will: Ensure we live our ambition and ‘start with the customer’ Develop and deliver analysis to support decision making in the Customer Experience system Craft narratives to help improve the effectiveness of our Customer Experience system (CX System) Develop and maintain relationships with Customer Experience domain and broader stakeholders Support Customer Experience Strategy (CX Strategy), to bring external perspectives about how to deliver on our ambition What you will bring: Demonstrated customer ‘obsession’ Business and financial acumen Highly analytical with excellent quantitative analysis Ability to think strategically Knowledge of customer experience systems Experience with business analysis, technology, digital and data and analytics Sound knowledge of banking A diverse and inclusive workplace works better for everyone We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. Join NAB If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted. #J-18808-Ljbffr
Job Details
Salary: 100.00 - 125.00
Posted: 06-03-2025
Category: Marketing Sales
City of Melbourne,
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