Consulting Architect

Job Description

This is an exciting opportunity for a Consulting Architect to provide top-tier business and technical consultancy across Information Communications Technologies (ICT) for strategic customer accounts. This role demands a strong background in telecommunications, networking, cloud technologies, and AI-driven digital contact centre platforms (DCCP) to deliver cutting-edge solutions to our enterprise customers. As a trusted advisor, you will develop innovative ICT roadmaps, articulate solutions, and influence senior stakeholders both externally and internally. You will be responsible for leading solution development, driving thought leadership, and ensuring alignment with industry best practices and emerging trends. At Optus, we don’t sit back and wait for the future to happen; we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit. The day to day Act as a trusted advisor by developing enterprise-wide ICT strategies and transformation roadmaps. Provide technical consultancy in key ICT areas, with a focus on contact centre technologies, including Security Carriage, NICE, Avaya, Microsoft, and AI-driven DCCP. Demonstrate a deep understanding of contact centre platforms, telco environments, networking, fibre optics, and security solutions. Lead complex solution architecture design, working closely with Sales, Products, and Delivery teams. Engage with C-level executives to present solutions and articulate value propositions. Drive the development of complex ICT solutions as either a key architectural contributor or solution lead. Work closely with vendors, system engineers, and technical specialists to develop tailored solutions. Stay ahead of industry trends and ensure solutions align with the latest technological advancements. What makes you a great fit Experience in ICT and telecommunications industries, with a strong background in contact centre technologies and cloud-based solutions. Expertise in enterprise-wide system architecture, service management methodologies, and security frameworks. In-depth knowledge of networking, telco infrastructure, fibre, and cloud security solutions. Strong familiarity with industry-leading contact centre platforms such as NICE, Avaya, and Microsoft DCCP. Relevant vendor and industry certifications (e.g., Cisco, Microsoft, Zscaler, Palo Alto, Avaya, Akamai, or equivalent). Proven ability to translate business needs into ICT solutions and articulate value propositions. Experience leading major solution design teams, particularly in response to RFP/RFI/RFQ submissions. Demonstrated thought leadership, collaboration skills, and commercial risk understanding. Strong verbal, written, documentation, design, presentation, and effective listening skills. Excellent verbal and written communication skills, including strong documentation, design, presentation, active listening, and negotiation abilities. Perks we love at Optus 3 days in the office, 2 days remote – with flexible hours to suit! Inclusive paid parental leave, up to 14 weeks for the primary caregiver. All Optus employees have access to resources, webinars, and support via the ‘Parents at Work portal’. Own your own growth by accessing an extensive online and facilitator-led learning catalogue – even earn an MBA micro-credential via OptusU (University). Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network, and Young Professionals. Vibrant campus life, with a variety of facilities including restaurants, cafes, gymnasium, GP, and post office. Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon! Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes! At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural, and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces, or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours. At Optus, we believe that an inclusive culture, where you can be yourself at work, forges stronger connections with our customers and drives innovation. #J-18808-Ljbffr