Consumer Feedback Manager

Job Description

• Temporary Full-time opportunity for 9 months The Consumer Feedback Manager leads the development and implementation of best practice systems for managing consumer feedback to continuously improve the health care experience for patients at West Moreton Health. This role ensures a person-centred approach to the resolution of complaints, concerns and enquiries from patients and carers, and leverages patient experience and consumer feedback metrics to drive improvements in patient experience. About you Our ideal candidate will be someone who can demonstrate the following: Demonstrated knowledge, skills and experience in contemporary complaints management and patient experience improvement in a complex and sensitive environment. Demonstrated ability to provide operational leadership, strategic direction and management of a team whilst ensuring exceptional customer service, adherence to best practice standards and the achievement of quality and service delivery objectives. Demonstrated analytical, conceptual and problem solving skills and the ability to use data to identify and drive improvement. Demonstrated understanding of health service delivery and the ability to recognise, manage and escalate safety and quality risks appropriately. Strong communication skills, including the ability to convey information clearly and effectively (orally and in writing), manage conflict calmly and compassionately, and cultivate productive working relationships with a diverse range of internal and external stakeholders. About West Moreton Health West Moreton Health is one of the most rapidly evolving health services in the south east corner, with a community growth expected to almost double to more than 588,000 by 2036. Our vision is for a robust hospital and health service that includes fit-for-purpose spaces, interconnected buildings, multi-disciplinary health services, research, education and community partnerships. To read more on how West Moreton Health are committed to transforming and optimising our care, to meet the health care needs of our growing and diverse community – Follow this link. 17.5% annual leave loading (Additional allowances/entitlements may apply) 12.75% employer contribution to superannuation Further information regarding this role please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role. Applications to remain current for a period of 12 months and may be used to fill a similar vacancy. Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies. Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Documents Before applying for this vacancy please ensure you read the documents below. We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity, including making any reasonable adjustments to support you through the recruitment process. #J-18808-Ljbffr