Content Design Manager, EL1, Strategic Communications (EA2025/26)

Job Description

Do you want to work at an agency where each day reveals new opportunities to work on some of the biggest issues facing consumers and businesses and have opportunities to pursue new and exciting pathways? Do you want to work at a place where smart and dedicated people from all walks of life collaborate to work on meaningful matters? Do you want to deliver impactful and integrated communications advice and services across the ACCC and to Australian consumers? Then this is the place for you! At the ACCC, we’re proud of the impact we can make together. We understand the responsibilities and challenges that come with a fast moving and ever-changing environment. Our high performing culture is built on a foundation of care, support and inclusion. It’s why we’re driven by connection and collaboration, sharing our skills, knowledge and support with each other freely and frequently. It’s why we prioritise the wellbeing of our people and empower them to work autonomously, flexibly and courageously. At the ACCC, we believe the best version of you is the one that’s true to who you are – and that’s the you we want working alongside us. We value flexibility, and all roles can be performed from any capital city in a state or territory or Townsville and are available on a full-time, part-time or job-share basis. Applicants from diverse backgrounds including First Nations peoples, people with disability and those from different cultural backgrounds are encouraged to apply. What you will do as the Content Design Manager We are looking for a Content Design Manager to drive the content design function and take improvements achieved over the last 3 years to the next level. Skills To be successful in this role, it is critical that you can communicate with influence and negotiate for the best ideas to be implemented. You will have outstanding stakeholder management skills and experience building positive relationships, with individuals and groups and: Construct a cohesive content design system by building, maintaining and evolving content guidelines, rules and processes, and documenting these for the team. Plan and deliver a program of content design work, including responsive pieces and proactive improvements, allocating work to team members and tracking outcomes. Write, edit, structure and review content written for websites, portals and other digital products ensuring consistent, high-quality content. Draft and publish content using the Drupal content management system. Lead a small team of content designers. About You In order to succeed in the role, you will have demonstrated: Capability to write, edit and design high-quality content for websites and digital, reflecting expert knowledge of content standards and best practice principles. Ability to translate and transform complex information into clear, well-structured content that retains meaning and nuance while being easy to understand. The ability to build constructive and professional relationships and effectively collaborate, negotiate, and influence stakeholders to achieve user-focussed outcomes. Drive to lead strategic direction, plan a program of work, and lead website and content changes and improvements with confidence and skill. Ability to instigate and manage website content improvements and projects. Superior experience using complex content management systems, such as Drupal, and ability to independently find answers and solutions to application questions and issues that arise. Ability to troubleshoot and edit in HTML is essential. Experience in making evidence-based content decisions, drawing on user feedback, research and data insights and ability to use GA4 is essential. At least 5 years’ experience in content design and website publishing and more than 3 years’ experience supervising employees and leading a team is essential. Tertiary qualifications in communications, marketing or similar fields are highly preferred. To find out more about us and the role, please read the Candidate Kit. How To Apply You will be asked to answer two behavioural questions (refer to the Candidate Kit) and submit your resume with key outcomes or what you are most proud of in each role you have held (2 pages maximum). Salary: $119,173 - $131,888 (plus 15.4% superannuation) Contact Officer: Nerissa Murphy – (03) 9658 6426 Applications Close: 11:00pm (AEDT), Sunday 2 March 2024 #J-18808-Ljbffr