Continuous Improvement Project Officer - Corporate Services

Job Description

Continuous Improvement Project Officer – Corporate Services Full-Time Permanent Role | Sydney CBD | Hybrid Working Model Design feedback systems that make a real difference for diverse communities. Join Uniting and help us continuously improve the lives of those we serve. At Uniting, we strive to create services that truly reflect the needs of our clients. As the Continuous Improvement Project Officer, you’ll play a pivotal role in designing, implementing, and enhancing quality client feedback systems that ensure our services are the best they can be for all our diverse clients. This role offers the opportunity to make a tangible impact by turning client feedback into actionable insights, driving measurable improvements, and delivering a meaningful difference across aged care services. Your Key Responsibilities: Design and Deliver Feedback Systems: Develop and embed robust feedback frameworks that empower clients’ voices and enhance service delivery. Drive Measurable Outcomes: Use client feedback to identify opportunities for improvement and deliver results that improve customer satisfaction and loyalty. Stakeholder Collaboration: Work closely with Service Managers, Quality Improvement Managers, and other stakeholders to ensure feedback is integrated into day-to-day operations. Lead Change and Improvement: Build tools, policies, and resources that foster a culture of accountability, collaboration, and person-centred care. Analyse and Act: Evaluate feedback data, identify trends, and lead initiatives to improve client experiences in line with industry best practices. Deliver Projects Effectively: Ensure project milestones are met on time and aligned with the Home with U transformation initiative. Some travel may be required to onsite operational sites within NSW & ACT. What You’ll Bring: Qualifications: Bachelor’s degree in a relevant business field or equivalent experience. Experience: 5+ years designing and/or implementing feedback systems. Strong understanding of aged care, customer experience, and continuous improvement. Proven ability to translate feedback into actionable insights and measurable outcomes. Skills: Exceptional stakeholder engagement and communication skills. Organised, systematic, and solutions-oriented approach. Ability to collaborate across diverse teams and manage complex organisational structures. Problem-solving, negotiation, and conflict-resolution expertise. Even better: Experience with designing and implementing customer experience frameworks in aged care, including a deep understanding of the unique needs and expectations of older clients, the ability to develop tailored solutions, and a track record of using client insights to enhance service quality and satisfaction. What We Offer You: A rewarding career with a leading human services organisation. Up to $18,550 NFP salary packaging available. Access to our U rewards program with exclusive discounts. Flexible work hours for work-life balance. Access to Fitness Passport – Live your best life. A supportive and inclusive and collaborative work environment. Opportunities for professional growth. Purchase of additional leave. How to apply: Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt. #J-18808-Ljbffr