Corporate Consultant

Job Description

Gray Dawes Group is one of the fastest growing, most ambitious travel management and events companies in the world. With £500m+ in sales, offices across the UK, Netherlands, Australia and America and numerous awards to our name, you can be sure you’re taking the right step in your career by joining our winning team. With a laser focus on offering our clients a high touch, high tech, high content experience, at Gray Dawes we’re not just there to deliver the best corporate travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. We’re there as an extension of our clients’ own organisations – their out-of-house travel department. We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives. And we always deliver… better! Our people are at the heart of our business and we’re recruiting for two full time Corporate Consultants to join our Operations team. You'll primarily be based from our Melbourne Office, with the opportunity for homeworking to be agreed. This is an exciting time to join us as we’re rapidly expanding our global operations. As a Corporate Consultant, you will be responsible for the consistent delivery of excellent service to all our clients by using industry knowledge. What You’ll Do Handle enquiries and reservations from clients, ensuring that they are responded to according to the client company’s travel policy. Process all travel documentation in accordance with client profiles. Offer advice and creative options, where appropriate, for each itinerary, including the most cost-effective means of travel. Give clients accurate information pertaining to their planned itinerary. Carry out full research for each client to ensure that the best possible service is provided and that each client can make a well-informed decision. Offer ancillary services to clients such as car hire, hotels, private car transfers, parking etc. Confirm all booking information – fares; itineraries; e-ticket details; changes – within specified deadlines. Build and update travelers’ profiles so that their needs and requirements can be met as accurately as possible (offline). Be familiar with Gray Dawes preferred suppliers and to offer these when appropriate. Ensure that the profile and booking systems are 100% accurate and up to date all the time. Monitor and Action personal and Team Queues. Ensure that all tickets are issued within specified deadlines. Calculate and process refunds within 24 hours of a cancellation. Arranging hotel billbacks. Rail refunds and enquiries. Give training, advice and support to new members of staff. What We’re Looking For You’ll be a motivated, passionate individual who has previous experience of working in business travel. Thorough knowledge and understanding of how corporate travel fares are built. Ideally, you’ll have experience using Sabre. You’ll have an excellent telephone manner, excellent verbal reasoning skills and be a good active listener. You’ll have good written skills and great attention to detail. You’ll have a proven track record of providing excellent customer service in a B2B environment. You’ll be a strong team player and be an excellent rapport builder. You’ll be able to work Monday – Friday between the hours of 8am – 6pm on a rota basis and be able to attend out of hours training if required. What We Can Offer Our people are our heartbeats, driving everything that we do. We encourage our people to be their best selves, do the right thing, tell it like it is and be flexible. This opportunity will allow our new team members to be part of our journey as we expand in the global market. As we value our people, we offer a range of great benefits including: A relaxed, informal & caring working environment. Opportunities for progression. Hybrid Working. Season Ticket Loans. Travel Discounts. Volunteering days with our chosen charity. Seniority level Associate Employment type Full-time Job function Customer Service Industries Travel Arrangements #J-18808-Ljbffr