Counter Manager | Balmain Beauty David Jones Melbourne | Part-time

Job Description

Counter Manager | Balmain Beauty David Jones Melbourne | Part-time The BALMAIN BEAUTY COUNTER MANAGER embodies and expresses the Balmain vision to the public. The Balmain Beauty Counter Manager’s primary role is to lead by example and promote a very specific image and brand culture defined by Balmain, as well as promoting the company’s products in order to achieve retail sales goals and customer service targets. To thrive in this role, you need to be passionate about luxury, retail sales, storytelling and customer service. The Counter Manager will also be responsible for achievement of store retail sales through achievement of retail goals, as well as leading, coaching, and developing the Balmain Beauty Ambassador Team as applicable. Balmain Beauty is open to all, no exceptions. KEY RESPONSIBILITIES Set individual sales targets (break down daily) and communicate to team as applicable. Track and monitor progress through available business tools. Guide and drive Beauty Artist's to achieve targets through Hero products strategy, selling, demonstration and communicating information with regard to Promotions and events. Encourage counter team to recruit new customers through 'stepping out' and to increase AST and UPT. Maintain awareness of competitor's activities, results, and growth in relation to Balmain Beauty. Communicate and collaborate on relevant action plans with Area Retail Manager. Attend in-person prestige beauty training sessions as well as participate in virtual training sessions to promote brand understanding. Responsible for leading by example and ensuring team adherence to Balmain Beauty guidelines to ensure 100% Brand Ambassadorship consistently and professionally. Ensure that all team members are active on the Balmain Beauty Digital Learning Platform and lead by example through own Digital Learning completion. QUALIFICATIONS Previous luxury retail industry/guest services experience is desirable (preferably within beauty) with selling abilities. All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service & high touch interactions. Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment. Previous experience with retail point-of-sale software is desirable. This is your opportunity to be part of a cutting-edge luxury beauty brand that dares to be bold, inclusive, and innovative. If you are passionate about high-end beauty, thrive in a dynamic retail environment, and love inspiring customers with storytelling and exceptional service, we want to hear from you! Join Balmain Beauty and become a true ambassador of our vision. Apply now and take your place at the forefront of luxury beauty! How do your skills match this job? Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Counter Manager? Do you have customer service experience? Do you have experience in a sales role? Do you have experience using point of sale (POS) software? Do you have professional experience applying makeup? #J-18808-Ljbffr