Creator and Community Manager

Job Description

About the Job The Creator and Community Manager is an exciting new role within the Creative Solutions team at Bolster. The position involves developing and delivering highly-engaging, thumb-stopping content across a variety of social media channels, for our (enviable!) retained clients. This role is responsible for the creation and maintenance of content calendars, copywriting and asset production that entertains audiences, plus scheduling and posting, and importantly – the cultivation of online communities. The Creator and Community Manager is also in charge of nurturing relationships with creators, influencers, talent and brand partners, to produce branded content in close collaboration with clients. The successful candidate will be self-confessed social-media-obsessed, a TikTok aficionado, possess solid copywriting chops, be a whizz at producing on-trend low-fi social assets using in-app editing tools, all the while managing multiple tasks with meticulous attention to detail. Happy clients will serve as the primary measure of success for this role. This opening is the ideal opportunity for someone who is driven to pave a career path in social media marketing and excited to work on big brands in the music and entertainment industry, in collaboration with emerging talent. What You’ll Be Doing Social Media and Community Management 65% Create and maintain content calendars, current and reflective of the content strategy Generate, adapt and edit copy for owned channels including socials, EDM and web Produce on-trend low-fi social assets using in-app editing tools (e.g. IG Reels, TikTok) Schedule and post content to client social media channels with military precision Work across a variety of social media platforms including (but not limited to) Instagram, Facebook, TikTok, YouTube, YouTube Shorts, Snapchat, Discord, LinkedIn, X, Twitch Cultivate communities in real-time across multiple social channels Active and engaging community management and moderation, in line with brand guidelines Monitor performance (via Business Manager, Sprout Social) and formulate reporting insights Manage client relationships and communications, in particular, lead WIP meetings / check-ins Maintain a delightful client service experience at every touchpoint Provide content ideation support in response to client briefs and pitches, as well as proactive ideas Creator and Talent Management 25% Research, identify and engage prospective creators, influencers, talent and brand partners Develop super-succinct brief documents with urgency, in close collaboration with clients Negotiate talent fees and contracting, with meticulous attention to detail Manage collaborator relationships to produce a range of branded content, at scale Coordinate the production of creator pieces from external freelancers and contractors Act as the intermediary for revision rounds between client and creator Handle the rollout of social content across a variety of social media platforms Admin and Internal Support 10% Support the execution of Bolster’s own marketing strategy across our owned channels Stay in the loop re platform updates to ensure our content is cutting-edge and social-first Keep a finger on the pulse of cultural and social trends – the quintessential pop-culture ‘nerd’ Work closely with the Creative Solutions team to refine our ways of working Minimum Requirements Self-confessed social-media-obsessed, particularly with TikTok and content creation Solid copywriting skills Proactive and self-motivated nature – you don’t wait to be told what to do or how to do it Superior time management and organisational skills, with exceptional attention to detail Enthusiasm for experimentation and optimisation, but also committed to process Keen interest in current events, pop culture and music, with an innate understanding of trends Genuine passion for content creators – ambition to find the next social stars in the AU market Competence working in the following platforms: Business Manager, Sprout Social, Figma, Google Suite, CapCut / Premiere Pro 1+ years experience in a fast-paced digital / marketing / media / advertising environment Brownie points for hospitality and / or events experience Our Culture Eyes on culture. We connect our clients to culture and current affairs, immersing ourselves in the communities we serve. We know everything they need to know. We turn up. In a presentation. At a launch. At an event. In a WIP. For our clients and teammates, every day. We roll with the punches. We know the nature of this work is unpredictable. We do our best work when we’re thrown a curveball, or dive into the deep end. We keep it real. You can’t fake what we do. We strip away the BS and build trusting relationships. Knowledge, transparency, authenticity – this is what we’re about. It’s in our hands. We take responsibility, stay one step ahead, push outside our comfort zone and never phone it in. We’d rather fail trying something new than die wondering. What You Can Expect From Us Interesting, exciting, and challenging work with an enviable list of clients Support, guidance, and growth including an annual learning and development budget Fortnightly 'Bolster Uni' sessions featuring both internal and external speakers Flexible working model with office and WFH days split 50/50 Free coffee, Class Pass credits and access to Masterclass online training Employee Assistance Program (EAP) services including counselling and wellbeing resources Complimentary tickets to industry, music and arts events Progression – recognition and reward for your efforts We believe that diversity of thought, skills, experiences and background create more effective and successful teams. We promise equal opportunity for all applicants, irrespective of gender, age, ethnicity, cultural background, race, religion, disability, or sexual orientation. Bolster values diversity and nurtures the uniqueness of our team and the individuals who make us stronger. We encourage candidates from diverse and / or minority backgrounds to express their interest. Our team is excited to share our experience, share our space and share the mic. We believe in creating a working environment where each individual is able to bring their full self to work and is valued for their unique contribution. #J-18808-Ljbffr