Credit Collection Specialist

Job Description

About Us: At Radius we are ambitious, innovative and a leading provider of innovative telematics services, offering cutting-edge technology to enhance fleet management and vehicle tracking. We are committed to delivering exceptional service and support to our clients, ensuring their operations run smoothly and efficiently. Our office in Heatherton is pleasantly filled with around 25 colleagues, where we maintain a friendly and professional working atmosphere. Due to our growth, we are constantly looking for nice new colleagues and we offer our talented and high-scoring team members numerous opportunities for further personal development. Job Description: This position requires a customer-focused professional with excellent communication skills, who can handle customer queries while working towards company objectives. The ideal candidate will have experience in collections or customer service, a strong problem-solving approach, and a passion for delivering high-quality service. You will work directly with colleagues across the telematics business to manage customer queries covering invoicing and payments, achieve cash collections targets and manage the accounts receivable ledger. Your responsibilities day to day will be… Deliver cash collection targets every month. Ensuring that invoices are paid on time by adhering to the collection cycle. Issuing account statements, copy invoices and credit notes when required. Reconciliation of payments ensuring correct allocation. Compile credit and refund requests for approval. Facilitate Direct Debit & recurring payment setup. Ensure terminations for non-payment are completed in line with collections cycle (From notice to execution). Manage any invoicing queries ensuring they are either resolved or passed to the correct department, following up until completion. Compile detailed ledgers for review with Credit Manager. Identify opportunities to innovate and improve existing processes. Identify risks and issues impacting collection from daily activities. Work with the credit manager on policy, process, or procedural changes to mitigate risk and drive improvement. Build strong and effective working relationships with stakeholders to support the business with customer retention and financial targets from your role. What do we expect of you? Strong collections background, preferably with both early day and arrears experience. Microsoft Office skills, proficient in Excel. Strong problem-solving skills. Excellent attention to detail. Ability to prioritise and keep to deadlines within a fast-paced environment. Outstanding communication skills with the ability to operate at all levels internally and externally. Highly presentable with strong organisational and motivational skills. A ‘can do’ positive attitude and comfortable ‘rolling your sleeves up’. Ability to stay calm under pressure and meet tight deadlines. What We Offer: Competitive salary and benefits package. Opportunity to work in a fast-growing and innovative industry. Supportive and collaborative work environment. Professional development and career growth opportunities. #J-18808-Ljbffr