Crowne Meetings Manager

Job Description

Hotel Brand: Crowne Plaza Hotels & ResortsLocation: Australia, Tasmania, Hobart Hotel: Hobart (HBAHO), 110 Liverpool Street Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans, not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections, and the job of every leader is to create an environment where that can happen. What is the job? As Crowne Meetings Manager, you are responsible for overseeing the successful planning of events as the Hotel’s Key Meeting Planner. You will ensure all requirements of groups are met through the creation and implementation of best practices for Meetings, Incentives, Conferences, and Events. You will work closely with the Banquet Operations Manager and Executive Chef to ensure the Conference & Events Food and Beverage offering and service delivery exceed our client and guest expectations. In conjunction with the Director of Operations Sales & Marketing, you will establish Catering targets and ensure proactive activities are undertaken by the Crowne Meetings team to achieve revenue goals. You will work to create a positive and productive work environment, building, motivating, and leading an effective team that delivers results and is highly engaged. What you can expect from us: We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that support you throughout your IHG career journey: Free staff meal on shift Full uniform provided, laundered in-house Paid birthday leave in addition to your annual leave Supportive, high-performing team, offering plenty of mentoring & coaching opportunities to develop your skills You have the opportunity to fast track your career with a growing global company Popular hotel perks and discounts on the retail platform Some of the best employee discounts across our IHG Hotels for accommodation, food, and beverage! Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. So, join us and you will become part of our ever-growing global family. Your Day to Day: Direct day-to-day conference/convention activities, plan and assign work, and establish performance and development goals for team members – recognize good performance. Conduct banquet and catering facility tours and entertain clients to enhance the guests’ meeting/banquet experience. In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendations on meeting/break flow, menu planning, food and beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity. Budget and upsell products and services while minimizing waste to increase revenue. Maximize profitability and lead the team to meet revenue targets. Be a Crowne Plaza Brand Ambassador demonstrating the Crowne Plaza Meeting & Events service standards at all times. Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience. Promote teamwork and quality service through daily communication and coordination with other departments. Hit all personal/team banquets revenue goals and maximize profitability. Contribute to and complete forecasts, plans, and productivity reports for management. Participate in the preparation of the annual departmental operating budget and financial plans. Strictly adhere to IHG policy concerning the Trade Practices Act, Gifts & Bribery, and Data Privacy. Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy, and have a minimal impact on the environment. Seek opportunities to communicate alignment between Clients' corporate priorities and IHG’s Corporate Responsibility framework. Demonstrate and lead awareness of Health & Safety policies and procedures. #J-18808-Ljbffr