Customer Care Manager - Home Care

Job Description

Add expected salary to your profile for insights As we mark over 50 years of success, our commitment to our people remains at the heart of everything we do. We prioritise a healthy work-life balance, create opportunities for career growth, and foster a workplace where every employee feels valued. Together, we play a pivotal role in shaping the future of healthcare in Australia.About HCA: Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia. The Role: Outstanding opportunity for a true 'people person' to continue to drive our successful business to new levels! Located in Adelaide, with a dedicated focus on the customer, you will manage an existing client base, building relationships and working collaboratively with the State Team to ensure that services delivered are of a high quality, offer an excellent customer service and workforce experience. This is an exciting opportunity to become an integral member of our team and further build on the growth and success of our business. As an employer, we have a strong reputation in promoting from within and recognising hard work. This role represents a great chance to learn and showcase your people skills in a fast-paced and varied environment. Key Responsibilities include: Manage an existing caseload of customers to deliver an excellent customer experience Collaborate with customers and/or their representatives to develop individualised care plans, ensuring they include realistic, attainable goals, with periodic reviews based on customers’ needs and initial care assessments. Offer guidance, encourage and support customers involvement in care planning, including the choice of service providers, service types, and schedules. Manage and implement customers budgets in accordance with program guidelines including maintaining accurate records of expenditure and contributing to planning and reporting of program activities. Engage with internal and external healthcare professionals to optimise customers outcomes. Liaise with clinical staff during care plan formulation and provide ongoing coordination as required. Manage customers intake processes, maintain waiting lists, and provide timely updates to potential customers. To be successful in this role, our ideal candidate will demonstrate: Experience in aged care, with knowledge of Home Care Packages and Aged Care Quality Standards is desired Exceptional presentation, organisational and interpersonal skills Willingness to learn and adapt to changing markets Initiative, flexibility and strong attention to detail Client oriented, with the ability to focus on enduring the client's needs are met Emotionally intelligent and an ability to empathise with customers and respond to their ever-changing needs Qualifications & Experience: Relevant tertiary qualifications or experience in healthcare industry or similar Strong understanding or Aged Care and/or other health related services Experience and success in working in a customer focused service business. Current or willing to obtain National Police check Our Benefits: People-Centric Culture: Experience a workplace where people are at the heart of everything we do, guided by our core values. High-Quality Product: Work with a top-notch product, ensuring your efforts are backed by excellence Supportive Team: Thrive in a close-knit, friendly, and supportive team environment Continuous Development: Benefit from ongoing training and support with access to an education allowance to nurture your skills and career Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance Generous Leave: Access extra leave (conditions apply) to recharge and rejuvenate and a day off for your birthday Our Culture: We are a team working together, we never forget that we’re people-focused. We respect human relationships and aim to make a big difference in people’s lives across the country. We embrace a culture of inclusivity and we align our actions withOur Values: We are accountable | We care | We are team players | We are leaders | We understand your needs Some roles that involve visiting clients or facilities may require you to have a Covid-19 booster. If you have any questions or concerns, please contact the hiring manager At My Care Solution we are committed to embracing diversity and committed to providing a safe working environment. Only short listed candidates will be contacted Your application will include the following questions: Which of the following statements best describes your right to work in Australia? Do you have a current Australian driver's licence? Do you have a current Police Check (National Police Certificate) for employment? What is your expected base salary range? Do you have a police check or willing to undertake? Do you have a car and drivers licence? #J-18808-Ljbffr