Customer Care Team Member

Job Description

Customer Care Team Member page is loaded Customer Care Team Member Apply locations: Melbourne Central Towers - Level 19 Brisbane - Level 17 PP Gosford - Henry Parry Drive Adelaide - Level 1 Chatswood - Level 11 Time type: Part time Posted on: Posted 8 Days Ago Job requisition ID: R7386 Plan Tracker and Plan Partners are Plan Management and Support Coordination providers supporting NDIS participants around the country. As part of McMillan Shakespeare Group, we have delivered these services to people living with a disability since October 2016 and have rapidly grown to become one of Australia’s leading experts in NDIS Plan Management and Support Coordination. Start Date: 3rd March 2025 Minimum: 3 days per week 8:30 - 5pm, or 5 days per week minimum 4 hours a day In this permanent Part-Time Customer Service role, you will be providing tools, information, and education to people living with a disability and/or their carers via inbound calls and emails within a contact centre environment. As our customer’s first contact with Plan Partners, you will assist people professionally, patiently, and with empathy as you provide support, problem solve, and triage queries from your customers. As a Customer Care Team Member, you will champion our value of Customer Always, demonstrating a customer-centric mindset in all your interactions. You will be the first point of contact for customers, service providers, and support coordinators responding promptly, helping with enquiries, and resolving issues. Your role will include: Simplifying the NDIS by providing tools, services, and education to participants, families, and providers. Responding to customer inquiries via phone, email, and live chat providing accurate and timely information. Maintaining and updating records of every customer transaction including details of comments, enquiries, complaints, and actions taken via call notes in the company’s systems. What you’ll bring… A strong customer service focus with calls, emails, and/or live chat to customers. Minimum of 1 to 2 years experience working in a Contact Centre to KPIs. NDIS knowledge and experience preferable but not necessary. You enjoy assisting customers with their enquiries and can provide simple explanations to complex issues. Exceptional verbal and written communication skills. Proficient use of Client Relationship Management Systems. What we can offer you: Novated leasing benefits and discounts 12 weeks paid parental leave and access to our Parents Portal. Comprehensive learning and development opportunities to support your career growth. Sonder digital wellbeing platform , providing personalised support 24/7, plus annual flu vaccinations. Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund. Exempt Employee Share Plan . As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people and individuals from all backgrounds, including those caring for and living with disability, to apply. Please note only shortlisted applicants will be contacted. All successful candidates will undergo a National Police check and credit checks and must provide a valid Working with Children check. About Us The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support coordination, asset management, and related financial products and services. From our origins in 1988 when we created Australia’s salary packaging industry to today, MMS has a proud history of innovation and exceptional service. Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health, and charitable organisations. #J-18808-Ljbffr