Customer Centre Manager

Job Description

Elgas LimitedCustomer Centre Manager Dubbo (NSW), Australia | req21876To lead a successful team in marketing LPG to a satisfied and growing customer base in the most profitable, efficient and safe manner.What You Will Enjoy Doing You shall be responsible to achieve budgeted sales, service charges, customer growth targets Preparation and achievement of annual budget with P&L accountability Effective margin management and management of costs within Customer Centre budget Ensure all depots are and are maintained within DG limits, in conjunction with Operations staff, safe working practices are conducted at all times Assist in development and implementation of annual training plan for staff. Improve efficiency and capability through existing and new processes Additionally, you will recruit, lead, retain & develop a motivated team consistent with Elgas philosophies and Elgas goals You will manage and supervise the team (including drivers), including, performance management and annual appraisals Also, you will assist Regional Transport Manager in maximizing transport efficiencies and work with Operational staff and regional schedulers to assist with management of transport fleet What Makes You Great You come with strong customer service focus and sound business acumen Experience with the transport & Operations industry will be highly regarded You hold minimum 2 years of solid experience managing direct reports Further, you have excellent verbal and written communication skills Open to travel between two centres (Dubbo and Orange) Current valid driver's license with clean driving history Why you will love working with us Thinking outside of the box, working on new topics and concepts, deliver great solutions to our internal customers is essential to bring success to our business. Our company will offer you a variety of possibilities to excel in your area of expertise. You will contribute towards making Linde an inclusive and diverse organization, creating innovative practices and fostering an environment that welcomes all differences – making Linde an employer of choice. What we offer you! At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless. Elgas is an equal opportunity employer and encourages applications from diverse demographics, including Indigenous Australians and people with a disability. We're local, with service centers around the country to ensure rapid supply and reliable delivery in virtually every area. Our customers get convenient 24/7 Online Services for orders, payments and account information. Elgas offers a diverse range of employment opportunities, training programs and enhance career development for outstanding employees, including the possibility of career advancement opportunities with BOC and the global Linde Group. We also have a variety of employee appreciation programs to recognise solo and collaborative team efforts. Have we inspired you? Lets talk about it So, what are you waiting for? The opportunity is yours. Are you ready to take the lead? We are looking forward to receiving your complete application (cover letter, resume, relevant certificates and / or licenses) via our online job market. In order to apply, you must have full work rights in Australia. Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only. Elgas Limited acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is #J-18808-Ljbffr