Customer Experience Associate

Job Description

Join to apply for the Customer Experience Associate role at Aaron Sansoni Group International . About Aaron Sansoni Group International Aaron Sansoni Group International is a global leader in business education, events, and mentorship, dedicated to empowering entrepreneurs and professionals to build and scale thriving businesses. Founded by Aaron Sansoni, best-selling author, investor, and globally renowned business mentor, the company is driven by a vision to create “Empires” of businesses through strategic education, cutting-edge marketing, and world-class mentorship. Aaron’s expertise and influence have made him one of the most in-demand speakers and advisors on the global stage, helping countless individuals unlock their full potential. As we expand our team to fuel this growth, we’re seeking dynamic, driven individuals who are ready to help take our vision to new heights. Join us in shaping the future of entrepreneurship and business excellence. CX Associate - Key Responsibilities As a Customer Experience Associate, you are an integral part of our Customer Experience Team, supporting the Customer Experience Manager. As the first point of contact for our client, you will field questions and resolve issues in ways that produce satisfied clients. You answer questions via email and through our social media accounts, following customer service procedures, and work with our marketing department to highlight positive client experiences. You are a superb communicator and have exceptional organisational skills. Handle incoming client telephone and email enquiries Assist with the execution of the client communication contract plan Maintain accurate records of student contacts (CRM) Proactively manage customer feedback Provide relevant feedback to other departments to align the client experience Professionally and efficiently investigate / resolve any student queries / concerns Foster a customer-centric culture in keeping with our brand image Be flexible and adaptable in your job duties, be willing to support special projects and assist in the execution and delivery of all internal, fulfilment, online, live, and partnership events. CX Associate - Key Attributes Communication, Active Listening & Empathy. Communicate effectively, written and verbal, with customers and team members. Be an active listener to enable you to understand students’ needs and problems. Relationship Building, Customer Service & Problem Solving. Build strong relationships with clients and co-workers. You will require strong interpersonal skills, listening skills, and verbal and non-verbal communication skills. Time Management. You must be able to manage your time efficiently to meet deadlines and achieve results by effectively prioritising tasks, planning, being process-driven, and organised. Technical Skills – CRM & social media. You will need to use a range of software tools including CRM and all social media platforms to stay in touch with students, analyse data, and manage issues proactively. Teamwork. Teamwork is essential for this role. You need to work with other team members daily to provide the best student experience possible. Therefore, you must be able to communicate and collaborate with others efficiently. CX Associate - Experience & Requirements Strong relationship management and interpersonal skills Customer-first focus to provide outcomes Aptitude for trouble shooting and resolving queries High degree of confidence in liaising with general customers Attention to detail and ability to work independently and collaboratively Strong administration, reporting, and computer skills including experience with MS Office Suite Excellent professional communication skills, both written and verbal Prior experience in account management or customer service will be favourably looked upon Experience with CRM such as HubSpot or similar would be advantageous Patient and active listener with a passion for service You have a growth mindset and thrive on achieving measurable results Enthusiastic, fun, and vibrant personality. ASG Team Member Benefits Subsidised gym membership. Dedicated training to help you grow as an individual and team member. We facilitate an experience day every quarter for our team to take some time out of the office to play, enjoy, bond, or work with various charities to add excitement and totally different dimension to their work lives. 3-month training, induction, and orientation program, everything you need to succeed in your role and the company. Access to all of Aaron Sansoni Group's On-Demand Training & Programs. Family and friend discounts to any of our live training experiences. Career progression opportunities as we continue to expand, we strive to promote from within. There are multiple opportunities for growth and progression across all of Aaron Sansoni’s companies. THE ASG WAY - ROLE R - RELENTLESSWe do whatever it takes | We get it done | We will always get our resultsO - OBLIGATIONWe live in obligation | We love our students | We love our teamL - LEADERSHIPWe are self-leaders first | We show up | We take ownershipE - EXCELLENCEWe find answers | We keep evolving | We deliver empowerment, education & experience. Seniority level Not Applicable Employment type Full-time Job function Customer Service Industries Education Administration Programs and Professional Training and Coaching #J-18808-Ljbffr