Customer Experience Expert

Job Description

Customer Experience Expert page is loaded Customer Experience Expert Apply locations Braeside, VIC time type Full time posted on Posted 2 Days Ago time left to apply End Date: March 9, 2025 (22 days left to apply) job requisition id JR51837 Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers. Our Clayton South Service Centre are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running! Please note, this position will relocate to Box Hill within the coming months due to Service Centre relocation! Monday - Friday 8.00am - 4.00pm May be required to work some Saturdays $31.99ph + Super About the Role: Face to Face customer service Greeting customers and visitors at reception with a positive, helpful attitude. Ensuring our customers have the best experience within the Branch Answering customer inquiries via telephone, email, and in-person. Provide support to the manager and the running of daily operations Effectively keeping customers updated on delivery lead times Undertake repair inspections on vehicles Explore customer needs and educate on our full scope of services Issue invoices and raise job authorities as required Scheduling repair bookings Source suitable resolutions to customer concerns and follow up customer queries About You: Professional communication and presentation skills Excellent and clear verbal and written communication skills MUST have a current drivers licence! Ability to resolve issues and create solutions for customers Support the Branch manager with administrative tasks Ability to work in fast paced workplace Excellent time management and prioritisation skills Intermediate to Advanced Microsoft Office skills Benefits: Supportive and collaborative team environment Growth and development opportunities Competitive salary Reward and Recognition programs Must have Full Australian Workrights! If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now! At O'Brien , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron , worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents. Privacy: To review and consider your application, O'Brien collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use . Agencies: O'Brien does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien to submit candidates to a specific requisition, we will not approve payment to any third party. Join our Talent Community Didn't find the right job? Upload your CV/resume for ongoing consideration! About Us Founded in February 1924 by Frank G. O’Brien on Allen Street, Waterloo, O’Brien began as a silvering business with a strong commitment to customer satisfaction and employee well-being. Over the years, we’ve grown to become Australia’s leading vehicle glass repair and replacement company. Today, O’Brien operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year. Our expertise extends beyond vehicles - since 1924, O’Brien has also been a trusted provider of quality glass products and services for Australian homes and businesses. Our tailored glazing solutions are designed to meet the unique needs of every customer. In 2018 O'Brien and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien to offer a complete range of products and services across Australia. O'Brien is also part of Belron, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents. At O'Brien, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees. #J-18808-Ljbffr