Customer Experience Liaison

Job Description

* Be part of a mission-driven organisation. * Opportunities for growth and development. * Join a values-driven organisation that puts people first. What we offer: Competitive salary packaging: Take home more with tax-free benefits, including up to $15,899 per year and an additional $2,650 tax-free each year for meals and holidays. Paid parental leave: Get the support you need to start or grow your family, with superannuation contributions included. Career development: Grow your skills and progress your career with genuine opportunities across the organisation. Discounted benefits: Enjoy savings on motor vehicles, gym memberships, health insurance and more. Employee Assistance Program: Get confidential support for you and your family. Salary Continuance Insurance: Income protection for eligible roles. Who are we looking for? We are seeking a dynamic and customer-focused individual to join our Residential Aged Care team as a Customer Experience Liaison. You will be the first point of contact for individuals seeking information about aged care services, providing exceptional support with empathy, professionalism, and attention to detail. If you enjoy working in a busy, fast-paced environment, have strong communication skills, and are passionate about delivering outstanding customer experiences, we would love to hear from you. What can you expect to be doing? Acting as the first point of enquiry for individuals considering residential aged care. Responding to inbound enquiries via phone and email with professionalism and care. Supporting the admissions process, ensuring a smooth journey from enquiry to admission. Managing CRM entries, particularly applications from hospitals, ensuring accurate data entry. Building positive relationships with stakeholders, including families, hospitals, and internal teams. Contributing to continuous improvement in customer experience. What do you need to bring? A passion for delivering high-quality customer service. Excellent written and verbal communication skills, with strong attention to detail. Previous experience in an admissions or customer service environment, ideally within aged care. Ability to manage multiple tasks in a fast-paced, dynamic environment. Proficiency in CRM systems and Microsoft Office applications. A proactive, team-oriented attitude with strong problem-solving skills. Who is AnglicareSA? AnglicareSA, South Australia's leading social services provider, empowers over 60,000 individuals annually. Our 2,000 passionate employees and 300+ dedicated volunteers work tirelessly to support individuals, families, and communities. We address immediate needs while fostering empowerment, dignity, and maintaining control in their lives. From emergency assistance to lifelong support, our diverse services cater to every life stage. We champion social justice, equality, and strong communities, because together, we change lives. How to Apply: Please click on 'Apply' and submit your application by 9.00am on Friday, 7th March 2025. *Please note: Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date. We do not accept applications via email; for more information, please contact: Helena Recruitment Manager at You can view the Position Description via the vacancy's advert on the AnglicareSA website for further details on the role requirements. At AnglicareSA, we want everyone to feel that they can be themselves and that they belong. We value diversity and inclusion and the benefits this brings to the people who work with us and the communities we serve. We encourage applications from people with diverse backgrounds and abilities. We are committed to the employment of First Nations people. Please contact the person listed above to discuss joining AnglicareSA and visit our website for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan. AnglicareSA is a White Ribbon organisation committed to the prevention of violence against women. About the company Our 1800 staff & more than 600 volunteers support nearly 62,500 people each year through our diverse programs. Get in touch with us today. #J-18808-Ljbffr