Customer Experience Specialist – Corowa | Howlong | Wangaratta | Rutherglen

Job Description

Add expected salary to your profile for insights Are you someone who loves helping people and is passionate about providing exceptional customer service? At Hume Bank, we love doing this too! Full-time, Monday to Friday, no weekends Competitive hourly rate with an increase at three and 12 months, after successful completion of your training requirements Make a real difference in your community by working in a community-focused bank Learn the financial services industry while gaining transferable skills About the role We are looking for a motivated and enthusiastic individual to join our Customer and Experience team and support our branch network in the Goulburn Murray Region. This is a full-time, permanent opportunity and will be predominately based at either our Corowa or Howlong branch. Our Customer Experience Specialists help our customers every day. They are responsible for understanding their financial goals and aligning products and services to meet their needs. This position is the perfect opportunity for you to deliver an unrivalled customer experience and build a career in the Financial Services Industry. You’ll gain invaluable skills in a regionally based organisation, focusing on customer service excellence and local community partnerships. We are committed to fostering an inclusive and diverse workplace and encourage male applicants to apply. If you are passionate about delivering outstanding customer experiences and eager to contribute to a dynamic team, we would love to hear from you. Whilst this is a full-time permanent opportunity, we also welcome applications from gap year students seeking a maximum-term contract of up to one year. What you can expect Work within our branches to deliver exceptional service to our customers Develop and maintain a thorough knowledge of our products and services and actively participate in continuous learning Cash handling including accurately processing transactions and end-of-day balancing Proactively assisting customers with their financial goals and increasing loyalty to Hume Bank Establish and maintain effective working relationships with customers and your team alike In addition to the above, we also offer a competitive rate of $27.17 per hour. After 3 months as a Customer Experience Specialist and successfully completing a Tier 2 qualification (arranged and funded by Hume Bank), your hourly rate will increase to $29.55 per hour. About you You love helping people and delivering great experiences for customers You have experience in or exposure to, exceptional customer service and handling cash You are comfortable on a computer and a confident verbal communicator You actively seek information and answers and are a proactive learner You are enthusiastic and motivated to start your career journey with us About Us At Hume Bank, we’ve always believed the future is bright. And we’ve got a history of helping people in our community achieve their dream of owning a home. Since then, we’ve focused on making banking better and we want to make a real difference, empowering our customers, community, and people, so we can thrive together. We’re lucky we can do things others can’t, like sharing our success in real ways. This looks like better rates and services that have a positive impact on our customers’ everyday lives. We take a stand on the big issues that face the people around us and work towards being part of the solution. Join us on a journey to a future that’s not just better, it’s brighter. How to apply If you have a true passion for exceptional customer service and are able to align products and services to meet our customer's financial goals, click apply, to submit your application (resume and cover letter) or email your application to (emailprotected). If you're excited about this role but your experience doesn't align perfectly, we encourage you to apply anyway, just make sure to include a cover letter to let us know why you’d be a great fit for the team. Applications close: Monday 3 March 2025 Hume Bank is an equal-opportunity employer and welcomes and encourages people from all backgrounds to apply. We are committed to building a culture that is inclusive, providing an ethical and diverse workplace where everyone is respected. If you require any reasonable adjustments to the recruitment process or the role, please let us know by contacting (emailprotected). Our process Once the role is closed, we review all applications against the requirements, creating a shortlist for further review. If your application is successful, you may receive an initial screening call to further assess your suitability, before being invited to an interview. We conduct two rounds of interviews, with the first interview being held with the supervisor and a member of our People Team. You may be invited back to a shorter second-round interview with the head of the department. The final stage is to complete some quick compliance checks, before (hopefully) receiving an offer. We are committed to providing all applicants with an outcome for their application. #J-18808-Ljbffr