Customer Experience Supervisor

Job Description

About State Sport Centres: Are you ready to be a crucial part of the dynamic world of State Sport Centres? We are the heartbeat of premier multi-sport facilities in Victoria, dedicated to fostering peak performance, unlocking potential, and delivering world-class events. State Sport Centres are more than just facilities; we are the driving force behind sports enthusiasts reaching new heights. We exist to fuel passion, inspire excellence, and contribute to the well-being of the Victorian community. Join the team that transforms the sports landscape and creates a legacy of excitement, engagement, and inspiration. About the role: As a Customer Experience Supervisor, you will be leading our Customer Experience team to help deliver exceptional customer experiences. In this position, you will lead by example and set the standards for everyone you work with. You will bring enthusiasm and a can-do attitude to every shift. A key component of the role is coaching and mentoring the team, helping them to develop new skills and demonstrate the behaviors that create amazing customer experiences. As a Customer Experience Supervisor, you will be responsible for: Delivering outstanding service to all our patrons Ensuring that the Customer Experience team has accurate information relating to daily occurrences within the venue that will impact patrons and members Supervision and coordination of staff throughout their shift including their breaks across multiple sites Assisting with retail including stocktake Assisting Customer Experience Manager with projects and administration Ensuring staff behaviors & standards are always met Promoting SSC’s activities such as School Holidays, Swim School, Childcare, Family Activities, and Membership drives Completing any ad hoc duties as required Adherence to compliance of SSC policies, supervision of staff adherence, and shift management Detailed and accurate reporting of incidents and near misses Required skills and Qualifications: Current Victorian Working With Children's Check Current First Aid Certificate Current CPR Certificate Why is this a great place to work? You will love working at State Sport Centres. Here’s just a few reasons why: Great staff benefits including free parking, Performance Gym Membership, discounts at SSC food & beverage, retail outlets and complimentary court hire for casual bookings across the stadiums Family and friends’ discounts on Performance Gym Membership Discounts on holiday programs and creche for financial dependents You will be challenged daily and can develop yourself as a person as well as gaining valuable career skills We have a fantastic team of people who are great to work with Our mission is to help people to be excited about sport, engage in healthy activity and feel inspired to be their best. That is a rewarding thing to be a part of We are surrounded by elite athletes daily and you will support various elite sports and world-class events How to apply: Please send through a resume and a cover letter to support your application for this role at State Sport Centres. We will be reviewing applications and commencing interviews as they come in, so please don't delay in applying. For further information please contact Nimita Alphonse, Talent Acquisition Advisor - SSCT values diversity, is an equal opportunity employer, and encourages applications from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and from people with disabilities. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are visitors to our venues and facilities. Successful applicants will be required to provide a current Working with Children Check before being able to commence employment. #J-18808-Ljbffr