Head of Operations – Car and Home Insurance
Head of Operations – Car and Home Insurance Compare the Market – yes, the one with the meerkats – is a high-growth... more info
Customer Operations Manager (@ Pet Insurance Startup)
Salary:
80.00 - 100.00
Posted:
02-02-2025
Category:
Operations Business Administration
Sydney,
Job Description
Delivering a new generation for pet wellbeing Customer service and support Full-time Remote | GMT+11 · We have a head office in Sydney (which would be awesome if you could spend time in!) though a good portion of our team is across Australia. Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience. We’re Fetch – a startup helping Aussies master modern pet parenting with the cutest pet insurance around. We’ve built Fetch from scratch, covering everything from policies to claims and apps for pet parents, vets, and even your new customer care team! Pet parents are loving Fetch; we're the highest-rated on ProductReview at 4.9 and have a +75 NPS! But we're not stopping there. We're aiming to support pet parents with their go-to pet health solutions. About the role As our Customer Operations Manager you’ll be instrumental in leading our customer service function. Your role is critical in making sure our customers are supported, our team is working to the highest standards of care AND compliance, and we have the right tools & processes to scale. You’ll know our customers through and through - regularly linking up with product and tech to build the best pet parent and vet experience. What you'll be responsible for Collect and analyze customer data to optimize the workflows, operating procedures, and resources to enable support teams. Customer Support Technology Management. Identify and implement technology to optimize processes and collaboration for customer-facing teams to deliver high levels of support. Review and resolve escalated customer queries or complaints to ensure customer satisfaction. Skills you'll need Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions. Verbal communication: Speaks clearly to convey information effectively to a target audience. Problem solving: Identifies problems and develops logical solutions that address the problems. Meet the team Fetch Applying with Hatch Fetch is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background. #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 02-02-2025
Category: Operations Business Administration
Sydney,
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