Quality Supervisor
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product... more info
Customer Quality Supervisor
Salary:
100.00 - 125.00
Posted:
01-03-2025
Category:
Quality Management Operations
Tewantin,
Job Description
What you’ll do: The Customer Quality Supervisor is responsible for leading the customer quality team in solving customer issues with failure analysis to identify root cause and corrective action related to internal and external quality performance, ensuring products and services meet quality standards and customer expectations. The role also involves supporting facility internal and external quality-related audits and providing technical direction to the production and inspection team. Responsible for handling customer issues, leading quality meeting reviews, and responding to customers with 8D reports. Responsible for solving quality issues that occur during production, handling quality abnormalities, and implementing quality improvements. Responsible for EA 1-phase/3-phase RMA analysis and improvement. Follow up on product quality status, handle customer complaints, and provide solutions. Work with the PQC team for product quality control of the entire production process and process improvements (PFMEA/CP). Manage performance for customer quality and regularly review and report on customer satisfaction. Train and motivate the customer quality team to ensure necessary skills and knowledge. Qualifications: Basic: • Bachelor’s Degree in engineering from an accredited institution.• 3 to 5 years of related experience.Preferred: • 8 years of related experience.• Master’s degree in Engineering. Skills: • Working knowledge of UPS quality processes.• Familiar with problem-solving methods (Six Sigma, 8D, root cause analysis).• Knowledge of industry and customer-specific quality registration schemes and certification processes (ISO 9001).• Knowledge of process auditing techniques to ensure compliance with defined quality requirements.• Six Sigma Green Belt certification is a plus.• Leadership skills.• Computer skills.• Good communication skills.• Previous UPS experience is preferred.• Good English skills.• Working knowledge of drawings and specifications interpretation.• Working knowledge in functional measuring equipment usage. #J-18808-Ljbffr
Job Details
Salary: 100.00 - 125.00
Posted: 01-03-2025
Category: Quality Management Operations
Tewantin,
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