Customer Relationship Management Specialist

Job Description

Customer Relationship Management Specialist Direct message the job poster from RSL LifeCare Veteran Services RSL LifeCare is a social purpose organisation, providing leading aged care, retirement living, and veteran support services centred on making the significant transitions in life meaningful for veterans, seniors and their families. In our communities, whether it’s through our veteran-centric services, personal home care assistance, retirement villages or residential care homes, our integrated wellbeing and care solutions empower our veterans and seniors to live their best lives with confidence. Our 110-year-old legacy lives on, with dedicated teams across over 60 sites in NSW and the ACT providing care and support to veterans and seniors with the greatest compassion. Our purpose drives us every day: to enrich the lives of veterans and seniors. Are you passionate about building strong relationships and delivering exceptional client experiences? Do you thrive in a dynamic, people-focused environment? If so, we’d love to have you on our team as a CRM Specialist ! This role will see you as the “Super User” of the Veteran Services CRM and support the organisation in the functional usage of the system and associated systems. You will be a change management champion and the conduit between a range of business units and the CRM vendor and be an advocate for Veteran Services. You will be adept in delivering training sessions, writing user guides and continuous improvement of system processes and reporting. We have an IT team to support you on the technical side, your focus is on elevating the user experience. A bit about you: Experience in CRM (MS Dynamics 365) system support Strong people-centric approach to engage and communicate effectively with diverse stakeholders across the business Customer-centric approach to problem solving Experience in application ownership, configuration and daily support Proven history of gathering and analysing business requirements Ability to manage multiple priorities and tasks concurrently Have created and developed end user training and developing user guides Ideally, you’ll have developed vendor management relationships allowing you to maintain and customise applications Experience in the following Microsoft technologies: SQL, Power BI, Excel and Visio is a bonus Full Australian working rights To Apply: Please include both a resume and cover letter. Benefits: Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more. Staff discounts across 700 select retail stores through Maxxia Rewards. Team-building activities, wellbeing days, and volunteering opportunities. Leave Loading - 17.5% pay top up on paid leave. Our commitment to diversity: We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team. We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability. It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare. Seniority Level Associate Employment Type Full-time Job Function Customer Service, Quality Assurance, and Analyst Industries IT System Data Services and Non-profit Organizations #J-18808-Ljbffr