Customer Relationship Manager - SaaS Sales · ·

Job Description

Customer Relationship Manager (VIC, NSW, or QLD) $95,000 Base + Super + Comms Own a portfolio of clients to enhance client engagement and product adoption. Use a range of engagement strategies, Phone, video, face-to-face, and events to drive client relationships. Focus on adoption and retention with the ability to identify opportunities for upsell and better service. Rapidly growing SaaS company, you will be an important piece of their future growth and have the opportunity to lay the foundation for Client Management. About Us: We are an industry-leading company providing efficiency tools to simplify and enhance business operations. Our suite of products combines cutting-edge technology and a customer-first approach to solve real-world challenges. Join us in redefining the future of business through impactful solutions and long-term partnerships. Key Responsibilities: Customer Engagement & Retention: Manage a portfolio of clients, nurturing relationships, reducing churn, and ensuring continued customer success. Upsell & Lead Generation: Identify opportunities for upselling and cross-selling, collaborating with the sales team to introduce additional solutions to existing clients. Client Health Checks: Proactively assess customer needs, provide training, and offer support to maximize product adoption and satisfaction. Customer Advocacy: Gather feedback, build case studies, and advocate for customer needs internally to improve product offerings. Strategic Planning: Develop tailored engagement strategies using insights, reports, and customer data to optimize account management. Industry Representation: Attend industry events and networking functions, acting as a brand ambassador and fostering new opportunities. CRM & Reporting: Maintain accurate customer records and performance reports using tools such as HubSpot and AirCall. Qualifications: Customer Success & Sales Experience: Previous experience in customer relationship management, account management, or sales is essential. Problem-Solving & Adaptability: Strong ability to handle objections, resolve issues, and deliver tailored solutions for clients. Communication Skills: Excellent verbal and written communication skills, with the ability to present and negotiate effectively. Resilience & Collaboration: Ability to thrive in a fast-paced environment, working cross-functionally with sales, marketing, and product teams. Why Join Us? Attractive Compensation: Competitive base salary with performance-based incentives. Growth & Development: Work in a high-growth environment with opportunities to expand your skills and career. Collaborative Culture: Be part of a dynamic, forward-thinking team that values innovation and customer success. Application Process: If you think that you are the person for the job, apply and contact Cameron Morgan via LinkedIn. Be ready, we may send you a quick request for a short video response to expedite the process and get you directly in-front of the hiring manager. #J-18808-Ljbffr