Client Development Manager
Location: Cremorne, 18/64 Balmain StreetView all locations Cremorne, 18/64 Balmain Street; Sydney, 201 SussexView less The... more info
Customer Retention & Development Manager
Salary:
80.00 - 100.00
Posted:
08-02-2025
Category:
Business Development Strategy, General Sales
Toowoomba Regional,
Job Description
Customer Retention & Development Manager Full-time "We're not in the shipping business; we're in the information business" - Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 15,000 trained professionals 250+ locations worldwide Globally unified systems Support and drive both business retention and development through existing Expeditors’ customers. Maintain a CRD structure (both in resources & skills) that allows you to service & grow your customer base. Ensure you are in sync with company strategy & financial expectations and understand how your role aligns to these expectations. Responsibilities and Duties For detailed job-specific tasks and duties completed on a regular basis by the employee, please reference the CRDM Playbook. This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the Customer Retention & Development Manager. This list may be edited to the specific job role. Build a District Retention Program that includes coverage for all customers producing revenue in our District Oversee strategic growth of LAM and CAM customers through regular business reviews Management of CAM’s & LAM’s Facilitate monthly branch retention meetings Develop and protect content-driven business reviews that protect our core retention pillars:Confirm we are experts Align with Sales Strategy Performance Metrics Value Add; Joint initiatives and quantify savings/cost avoidance Information which tells a story or prompts discussion (no data dumping) Build and protect consistency in our branch and service offerings Direct, drive and ensure that all new clients receive benefits from a formal transition Measure and analyze Customer revenue trends and proactively communicate these trends Drive consistency and usage of CRM through Product Managers and Account Management Team Ensure minimum call counts and reviews (Basic, Detailed, etc) are completed as per District goals Coach and mentor direct reports to develop them professionally and personally Ensure incremental improvements are made on building stronger customer relationships Grow our revenue across multiple products and geographies Minimum Qualifications: University or equivalent business qualifications Minimum 5 years personnel management experience Knowledge of Expeditors product and services Knowledge of required Expeditors operating systems Proficient in MS Office and CRM software Strong oral, written, communication, and presentation skills Expeditors offers excellent benefits, contact us to find out more about our great company! #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 08-02-2025
Category: Business Development Strategy, General Sales
Toowoomba Regional,
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