Senior Manager, Customer Growth
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings... more info
Customer Retention and Growth Manager
Salary:
80.00 - 100.00
Posted:
25-01-2025
Category:
Sales Support
Melbourne,
Job Description
Join a fast-scaling, global legal tech innovator making waves in a rapidly evolving industry. This company prides itself on challenging the status quo and pushing the boundaries of legal services through cutting-edge solutions loved by world-renowned brands. As they embrace exciting growth fueled by AI, they are seeking a driven Customer Retention and Growth Manager to help clients achieve meaningful outcomes while fostering a culture of curiosity, collaboration, and change. Key Responsibilities Manage customer relationships, ensuring clients achieve their goals with the platform. Conduct and present executive business reviews to showcase value, progress, and growth opportunities. Lead renewal and expansion discussions, securing mutually beneficial agreements. Collaborate with cross-functional teams to align on customer goals and ensure seamless delivery. Serve as a trusted advisor, guiding clients in developing impactful automation strategies. Desired Skills and Attributes Proven experience managing client portfolios in a tech B2B environment. Expertise in account planning, opportunity discovery, and executive engagement. Strong commercial acumen with the ability to identify and drive growth opportunities. Confidence engaging with high-level stakeholders, including C-suite executives. Exceptional adaptability, resilience, and problem-solving capabilities. Why Join? Be part of an innovative start-up on the cutting edge of legal tech transformation. Enjoy the autonomy to manage processes and influence growth goals. Thrive in a hybrid work model with career development opportunities and supportive leadership. Join a team that values diversity, mentorship, and creating a meaningful impact for clients and the industry. Apply now and one of the White Bay team will reach out to you very soon. #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 25-01-2025
Category: Sales Support
Melbourne,
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