Customer Sales Advisor

Job Description

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants, and bars where differences are applauded. In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally. THE ROLE: Our Reservations Team supports our portfolio of seven distinctive hotels in Australia where our differences are applauded. The team is responsible for providing an exceptional experience for customers booking our hotels via direct inbound telephone calls, emails, and webchat, all whilst utilising best in class service and negotiation skills to convert sales and improve customer engagement. Responsibilities will include: Effective and efficient input of all hotel reservations from customers both on and offline. Accurately processing group and individual bookings, individual requests, and payment schedules. Engaging conversations with our customers enhancing service provision, ensuring upgrades and additional sales. ABOUT YOU: We are looking for a friendly, customer service-focused person with excellent verbal and written communication, listening, and interpersonal skills. Ideally, you will have experience within hotel operations or reservations, and possess excellent attention to detail with a sense of urgency to prioritise tasks and remain organised and in control of daily responsibilities. You will demonstrate: Availability Monday - Friday (full time) and on occasional weekends. Demonstrable ability to work collaboratively in an environment promoting success. Experience in using multiple and complex IT booking systems. Well organised with excellent attention to detail. Previous sales-based customer service experience will be advantageous. If you are looking for a vibrant work environment and opportunities to progress your career in the exciting world of hotels, then we would love to hear from you! THE BENEFITS: You will work with exceptional people in a supportive, diverse, and passionate environment, and this is a vital position within our team at Crystalbrook Collection. You will enjoy a flexible range of benefits that include: A market leading 50% F&B discount across all venues. $99 Room rates and a generous friends and family discount. Lifestyle benefits including extra leave and earth advocacy days. Green future - we are committed to enhanced sustainability practices. Dedicated Internal Mobility Programme and reward scheme. Online learning, career enhancement, and development plans. Personalised employee support network. Regular service recognition and team events. Our environment is dynamic and entrepreneurial; we are focused on crafting exceptional customer experiences that reflect the individuality of people within each of our locations. We are passionate advocates for equality and diversity and welcome individuals to apply through the link provided - we look forward to hearing from you! #J-18808-Ljbffr