Customer Service & Accounts Administration: Fashion, Sport & Outdoor Wholesale

Job Description

Customer Service & Accounts Administration: Fashion, Sport & Outdoor Wholesale 4 days ago Be among the first 25 applicants Brandscope is a revolutionary wholesale B2B sales and marketing platform (SaaS) providing market-leading services for globally recognised Action Sports, Lifestyle Fashion, Outdoor Leisure and Sports brands. The system supports over 50,000 retailers and 500 brands internationally with offices on the Gold Coast, Melbourne, and the United Kingdom. Role Description The primary focus of the position will be on Customer Service, Account Management, and ongoing System Training. You will work with domestic and international Suppliers, Agents and Retail clientele base within the wholesale distribution industry. Due to exponential growth, we are looking for a talented candidate to join us immediately. This dynamic role requires the candidate to work closely with all levels of management in coordinating their brand and products on a revolutionary software platform that streamlines and invigorates the wholesale sales and marketing process. Wholesale industry experience is CRITICAL and experience within the above-mentioned channels will help to ensure immediate, effective engagement in the role. We are all active, passionate people who have a healthy respect for work/life balance with an ardent desire to “get the job done” and maintain Brandscope’s industry-leading customer service standards. If this rings true, then you’ll fit right in. Specific Duties Include: Direct engagement with all Supplier, Agent and Retailer system users to support day-to-day use and effective engagement of the platform. Research and contribution to site updates, general maintenance and site enhancement. Learning new functionalities to then train platform users. Customer Support & System Training (travel when required). Working with marketing on EDMs by generating email user lists and closely monitoring the number of EDMs requested by Suppliers. Assist with ongoing data processing and relevant information uploads. Identify and investigate system bugs and raise them to the IT department following set protocols. Liaising and, where required, supporting the Onboarding Specialist in all aspects of the Brandscope onboarding process. Market analysis to identify new brand opportunities to refer to the sales team. Flexibility in taking on smaller projects to help improve Brandscope's systems & to help Brandscope establish a solid foundation as it grows. Qualifications Microsoft Excel (Accomplished) Hubspot Google Suite Experience in email marketing and Mailchimp use Experience working with ERP systems Experience in analysing data Comfortable learning new technologies Exceptional time management skills including the ability to handle multiple clients with changing priorities Retail and or Wholesale experience within the Action Sport, Lifestyle Fashion, Sport and Outdoor Leisure industry Demonstration of the Following Personal Characteristics/Behaviours: Outgoing Drive Self-motivated Results orientated Organised Love of technology Willingness to take on and learn different tasks such as requirements gathering & documentation Other Interests: Wholesale and Retail Active lifestyle Seniority Level: Entry level Employment Type: Full-time Industries: Wholesale #J-18808-Ljbffr