Customer Service Administrator - Part Time [ Helensvale, Queensland]

Job Description

About our Organisation With some of the most iconic brands in the Australasian and global building industry, we are proud to have provided products and services to projects around the globe for residential, multi-residential, and commercial markets. Whether windows, doors, architectural glass, showers, wardrobes or other building products, our brands are committed to creating a safe and sustainable environment for customers, our team, and local communities. Over many decades our brands, including Stegbar , Corinthian Doors, A&L Windows, Trend Windows, Aneeta Windows, Breezway and Regency, along with our architectural glass facilities have been at the forefront of innovation, delivering the latest in technology and design to homeowners across Australia and around the globe. About our Opportunity This role adds value to our organisation by assisting, supporting, and resolving customer inquiries, concerns, and issues whilst building lasting and valued customer relationships, identifying needs, providing innovative solutions, meeting commitments, and delivering quality experiences at every touch point that exceed customer expectations. In addition: Handle incoming inquiries, questions, and concerns from customers via various channels such as phone, email, chat, or social media Offering accurate and detailed information about the company's products and services, to assist customers in making informed decisions Offering basic technical support and troubleshooting guidance to customers experiencing product-related issues or difficulties Addressing and resolving customer complaints, problems, or issues promptly and effectively Assisting customers with order placement, processing transactions, and facilitating credits according to company policies and procedures Updating and maintaining customer account information, including contact details, preferences, and transaction history, in the company's database or CRM system Collaborate with other departments such as sales, finance, and operations to resolve issues, improve processes, and support business objectives About You We’re looking for a team player with good people and relationship skills, someone who isn't easily affected when resolving problems that arise and a willingness to contribute to a positive work environment with demonstrated capability in self-motivation and initiative, as essential to success in this role. You must be/have: Highly organised, able to multi-task and prioritise multiple tasks Enthusiasm to work in a rapidly changing & challenging manufacturing environment Competency using MS Suite, ability to quickly gain competency with in-house systems What's on Offer Permanent part-time, Monday to Friday 5.5hrs per day (flexible on start/finish) On-site parking Ability to schedule leave every Christmas Additional paid day’s leave for your birthday Ongoing training and career development as part of the 4,000+ employee group Generous discounts on our extensive range of products Your Next Steps If you are a motivated results-orientated person with strong interpersonal skills, we invite you to join our organisation. Please hit 'APPLY ' and submit your application. We look forward to welcoming a driven professional to contribute to our success. Eligible applications must have legal rights to work in Australia and undertake pre-employment checks. #J-18808-Ljbffr