Customer Service & Call Centre EOI

Job Description

Multiple Upcoming Customer Service Opportunities Competitive Pay & Flexible Work Arrangements About Our Client As a trusted recruitment partner, we work with a wide variety of businesses, from established corporations to fast-growing family-owned businesses, across multiple industries. Our clients are looking for motivated individuals to support their customer service teams and deliver top-notch service. This is a fantastic opportunity for you to explore exciting customer service roles and find the perfect fit for your skill set and career aspirations. Job Description Depending on the specific role, your day-to-day responsibilities may include: Customer Support : Answering inbound customer queries, providing product/service information, and troubleshooting issues via phone, email, or chat. Problem Solving : Addressing customer complaints or issues, ensuring a timely and satisfactory resolution while maintaining high levels of professionalism. Order Processing & Documentation : Processing orders, refunds, exchanges, and other customer requests accurately and in a timely manner. Customer Relationship Management : Building rapport with customers to foster positive long-term relationships and customer loyalty. Data Entry & Record Keeping : Updating customer records, managing databases, and ensuring all interactions are logged accurately. Meeting KPI Collaboration : Working closely with other team members and departments to ensure smooth operations and excellent customer experiences. The Successful Applicant We are looking for customer service superstars with: At least 12 months of experience in a customer service or call centre role, preferably in a fast-paced, high-volume environment. Experience in sales, technical support, or contact centre leadership is a bonus. Strong verbal and written communication skills with the ability to communicate effectively with customers from diverse backgrounds. A solution-oriented approach to addressing customer issues and finding resolutions in a timely manner. A passion for providing excellent customer service and ensuring a positive experience for every interaction. Comfortable using customer service software, CRM systems, and office tools (Microsoft Office, Google Suite). What's on Offer By expressing your interest through Michael Page Recruitment, you gain access to a wide range of benefits: Exclusive Opportunities : We partner with a range of clients across different industries, offering you exclusive access to customer service and call centre roles in top-tier organisations. Career Development : Whether you're looking to advance in customer service, move into leadership roles, or branch out into a different area, Michael Page can help you take the next step in your career. Personalised Support : Our recruitment consultants are dedicated to understanding your career goals and connecting you with opportunities that match your skills and ambitions. Competitive Pay : We work with our clients to offer competitive salary packages based on your experience and qualifications. Work-Life Balance : Many of our clients offer flexible working hours, remote working options, and other employee benefits to help you achieve a healthy work-life balance. Ongoing Support : From interview prep to post-placement assistance, our team at Michael Page is here to support you every step of the way. #J-18808-Ljbffr