Customer Service Coordinator - Newcastle Ground & Specialist

Job Description

Title: Customer Service Coordinator - Newcastle Ground & Specialist Job Posting Date: 7 Feb 2025 Company: Coates Position Type: Permanent Full Time About us Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC. A rare opportunity has become available in Australia’s leading Hire Company... Your new role at our Coates Newcastle Ground & Specialist Hub awaits! Coates Customer Service Coordinators perform a critical role within our branch teams as they are our frontline responsible for creating a customer experience that is aligned with our Be Our Best culture. Liaising with mainly Civil and Construction Account customers you will be accountable for: Coordinating equipment deliveries, transfers, pick-ups, repairs & breakdowns of our specialist fleet including Earthmoving & Compaction, Pumps & Grounds Equipment, Industrial Services and Traffic Management assets. Identifying & responding to customer needs providing service excellence face to face, by phone & email. Working towards achieving (or exceeding) KPI’s – i.e. customer loyalty, sales revenue, safety. Performing administration duties - generating hire schedules, invoicing, purchase orders, general administration. Rotating roster 7.00 am to 3.30 pm and 8.30 am to 5.00 pm. Availability to work 1 Saturday per month when required. About you As well as your natural customer service skills, reliability and strong work ethic, you will ideally: Be able to communicate effectively with your work colleagues to drive a One Team culture. Thrive in a fast-paced work environment with conflicting priorities. Enjoy working in a team environment and be enthusiastic about continuous improvement and learning. Have the ability to problem solve, be self-driven and have exceptional time management. Possess intermediate computer skills (MS Word, MS Excel). Have previous experience in a customer service role, and a genuine interest in helping others. What you’ll get in return We provide our team with a wide range of perks and benefits, including: Development and career progression pathways Access to our employee discounts, benefits and wellbeing program Purchased additional leave program Novated leasing and salary sacrifice 12 weeks Paid Parental Leave in addition to government parental leave scheme Volunteering opportunities through the Coates Foundation Looking for more reasons to join Coates? At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs. But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all. Visit careers.coates.com to learn more about our values and opportunities.Unlock your next career opportunity – apply today!Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply. Coates. Equipped for you. #J-18808-Ljbffr