HCP Service Delivery Manager
Add expected salary to your profile for insights Home Instead help with a range of personal and lifestyle needs while providing... more info
Customer Service Delivery Manager
Salary:
100.00 - 125.00
Posted:
22-02-2025
Category:
Professional Services
Perth,
Job Description
Customer Service Delivery Manager | Perth Lead and influence a passionate support office team dedicated to excellence in customer service and operational success, both in-store and online. Customer Service Delivery Manager - Support Centre Empower Teams to Deliver Unparalleled Customer Experiences Locally owned WA retailer National store portfolio with strong e-commerce platforms Inspire, lead, and develop a dynamic customer-focused team Join a passionate team dedicated to excellence in customer service and operational success, both in-store and online. About the Company Our client is a family-owned, leading kitchenware and homeware retailer in Australia, known for inspiring a love of cooking and delivering exceptional service. With a growing national presence and an innovative approach to e-commerce, they are seeking a skilled Customer Service Assistant Manager to support their journey of delighting customers and empowering their team to exceed customer expectations. The Role: Lead, influence and support your team to exceed customer expectations. Develop and grow your team’s capabilities to achieve long term retention. Effective roster management to meet diverse trading patterns while optimising costs. Review and manage response rates on all queries and escalate where appropriate. Evolve efficiency processes to lift productivity and support growth. Hands on leadership role with a collaborative and inclusive approach. Building relationships with internal and external stakeholders. Exceeding customer expectations via all touch points. What you will Bring: Experience in leading and developing customer service teams in retail and e-commerce settings. Exceptional communication and interpersonal skills, with a focus on customer-first solutions. Passionate about team development, engagement and retention. Strong organisational and analytical skills to manage multiple priorities and improve efficiencies. Hands-on experience with reporting metrics and ERP systems. A well organised manager with a desire to continually improve processes. A genuine, approachable leadership style. What you will Receive: Competitive salary of $90k+Superannuation Work in a supportive & inspirational business with an authentic, people-first culture. Structured onboarding and ongoing training to set you up for success. Access to outstanding product discounts. Career growth and development opportunities. How to Apply If you are a proactive leader passionate about creating exceptional customer experiences, apply today! For any questions or a confidential conversation, call Elissa on 0484 614 160. Visit rwr.net.au/hot-jobs for more exciting opportunities in the retail sector! JOB REFERENCE #3871503 Location and Work Type Location: Perth Work Type: Full-Time #J-18808-Ljbffr
Job Details
Salary: 100.00 - 125.00
Posted: 22-02-2025
Category: Professional Services
Perth,
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