Customer Service Manager - Remote

Job Description

You will manage and lead a functional team delivering housing services to customers in remote and discrete Aboriginal and Torres Strait Islander communities.As part of a team, you will provide high-quality, person-centred assistance to diverse customers experiencing complex and challenging housing and whole of life issues.Please note that regular travel and fieldwork in remote communities is a requirement of the role.What You Will Be Doing: Take the lead in managing yourself and your team delivering front-line services, including work and travel planning to ensure regular community visits. Take responsibility for applying financial and human resources delegations, and workflow management within a team to ensure appropriate and efficient service delivery, and monitoring, analysing, and reporting on key performance indicators. Work within a legislative and policy framework, using multiple administrative systems to achieve service delivery outcomes. Develop and maintain professional and productive relationships with stakeholders to facilitate improved customer outcomes and processes. Communicate effectively and sensitively with people from different cultural backgrounds, particularly First Nations peoples, having an awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander communities to facilitate improved service delivery and customer outcomes. What We Are Looking For: We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development, and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.It is recognised that everyone is a leader regardless of classification level. Refer to the Individual Contributor stream of the Leadership competencies for Queensland framework to understand the expectations for this role.The Skills You Will Need Include Being Able To: Demonstrated understanding of historical and contemporary issues impacting First Nations peoples and an understanding of cultural and community protocols. Model professional, ethical, and culturally sensitive behaviour and consistently apply those standards. Achieve mutually beneficial outcomes by listening intently and asking questions to understand the perspectives of others. Work with the team to organise work priorities to deliver on broader organisational commitments. Role model persistence and support others to work through obstacles in the delivery of services. Promote integrity in the management and use of processes and resources, ensuring others have the information and training needed for successful implementation. Mandatory Requirement: Class C Driver's Licence. Fieldwork is a regular requirement of this role. Conditions in the field can be changeable requiring varying degrees of situational awareness, vigilance, and management of risk. Applications to remain current for 12 months. Job Ad Reference: QLD/619857/25Closing Date: Wednesday, 26 February 2025Occupational group: Community Engagement and Education #J-18808-Ljbffr