Customer Service Officer – Gilgandra

Job Description

Customer Service Officer (CSO) – Gilgandra Play a pivotal role in providing exceptional retail service to our customers Great opportunity for career growth Work in a strong rural sector-based business About the Role Deliver consistently high levels of customer service through ensuring all customers are approached and provided with adequate support to meet all needs and expectations within branch and warehouse areas. Ensure internal customers receive consistent high levels of customer service as required by AGnVET Services Customer Service Standards. In store first point of contact for retail sales and enquiries Receiving and storing of incoming goods Order processing including point of sale and invoicing Picking and packing of outgoing goods to customers and store transfers Assist with stock control including inventory monitoring and stocktakes Build excellent customer relationships Champion safety and compliance requirements General duties supporting the branch in the day-to-day operations About You Essential: Cert III in Retail or minimum 2 years retail or warehouse experience; Computer literacy: Basic level Microsoft Office (e.g., Outlook, Word, and Excel, Point of Sale Transactions and financial software); Well-developed interpersonal and communication (listening, written and verbal) skills, including the ability to work with a diverse range of people; Ability to work successfully both autonomously and as part of a team; Ability to problem solve, as appropriate to role and responsibility level; Excellent customer service skills – the ability to build successful relationships and to exceed a customer’s expectations; Current valid driving licence; A self-starter with the ability to work successfully autonomously as well as part of a team when required. Desirable: Forklift licence (or willingness and ability to obtain); Experience in the agricultural industry; Inventory management experience. About Us AGnVET is an Australian owned independent agribusiness, providing rural supplies and services. Established in Forbes NSW in 1915, they have over 70 branches located throughout the Eastern States and their iconic brands include AGnVET, IK Caldwell AGnVET, Wheelhouse AGnVET, AGnVET Rural and specialist water and irrigation business Darling Irrigation. Our Benefits Work for a leading agribusiness that has a diverse range of products and services that are brought to life by talented and hardworking people who are passionate about the agricultural industry. All of which makes AGnVET a rewarding employer. We also offer: Flexible working arrangements Career experiences and your personalised development support Employee Assistance Program Wellbeing benefits including vaccinations and discounted health insurance $1,500 employee referral bonuses Salary sacrifice to superannuation Paid Parental Leave Apply Now This is a great opportunity to join a dynamic company that has a long history and exciting future. If this role sounds of interest to you and you want to work with a leading Australian independent agribusiness, we are keen to speak to you. Please apply with your resume and cover letter addressing the above criteria. The AGnVET thanks all applicants; however, only those to be interviewed will be contacted. You must have the right to live and work in this location to apply for this job. #J-18808-Ljbffr