Cabin Baggage Officer and Customer Service Officer | Sydney Airport
Cabin Baggage Officer and Customer Service Officer | Sydney Airport Part-time Business Function: Airports Parent Business... more info
Customer Service Officer Business Services
Salary:
60.00 - 80.00
Posted:
16-02-2025
Category:
Customer Service
Townsville,
Job Description
Customer Service Officer Business Services Davidson Townsville, Queensland, Australia This range is provided by Davidson. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$47.00/hr - A$48.00/hr About the Company Davidson is proud to be partnering with a leading local council committed to delivering exceptional services and fostering vibrant, sustainable communities. With a strong focus on innovation, economic diversity, and enriching the lifestyle of its residents, this council is dedicated to building a connected and future-ready region. About the Role In this dynamic and customer-focused role, you will be responsible for delivering outstanding service across various contact channels. You will handle customer enquiries, service requests, and transactions with accuracy and professionalism, ensuring a positive customer experience. Key responsibilities include: Acting as a key point of contact for customer service and support. Promoting council programs and self-service options. Identifying continuous improvement opportunities to enhance customer satisfaction. Mentoring and coaching less experienced staff. Acting as a subject matter expert and escalation point as required. About You You are a customer service professional with a passion for delivering quality outcomes. You thrive in a team-oriented environment and excel at building relationships with both customers and internal stakeholders. Key qualifications and experience include: Demonstrated experience in a customer contact or service environment. Strong communication skills and the ability to manage complex enquiries. Proficiency with Microsoft Office Suite and familiarity with business management systems. A commitment to safety, continuous learning, and innovation. Desirable: Experience in records management, quality assessment, coaching, or local government administration. The Benefits Work with a forward-thinking local council that values innovation and community engagement. Contribute to impactful projects and initiatives that shape the future of the region. Opportunities for professional growth and development within a supportive team. Please apply by uploading your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Taylah Gurney at , quoting reference JN -012025-39183. Desired Skills and Experience Customer Service Stakeholder Engagement Problem Solving Seniority level : Entry level Employment type : Temporary Job function : Customer Service Industries : Telephone Call Centers #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 16-02-2025
Category: Customer Service
Townsville,
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