Customer Service Officer - Cardiovascular Centre

Job Description

Customer Service Officer - Cardiovascular Centre Job Description: Part-time, fixed term position until Jan 2026, with possibility to extend thereafter Great central location Excellent benefits including salary packaging St Vincent’s Private Melbourne is a facility of St Vincent’s Health Australia under the stewardship of Mary Aikenhead Ministries. We are a not-for-profit Catholic private hospital which operates across four sites at Fitzroy, East Melbourne, Kew and Werribee. We are looking for a dynamic Customer Service Officer with exceptional communication and administration skills to form part of our team in the St Vincent's Fitzroy Cardiovascular Centre. This role requires excellent interpersonal skills and adaptability. This is a fast-paced environment and we are looking for someone who can work under pressure and maintain excellent interpersonal skills with a strong patient focus. ABOUT YOUR NEW ROLE: You will be responsible for the coordination of communication, patient services and clerical functions as directed by the Cardiovascular Unit Manager. Your ability to deliver high-quality customer service to all medical staff, nursing staff and patients is essential, and your everyday duties will include: Responsibilities will include (but will not be limited to): Greeting patients and their families on arrival into the hospital Booking appointments for SVPHM's inpatient and outpatients Involved in invoicing and payments for outpatient services Admission / Discharge of patients to the Cardiovascular Centre THE SUCCESSFUL CANDIDATE WILL HAVE: Strong interpersonal and communication skills Proven attention to detail and ability to prioritise tasks in a dynamic environment Previous experience in a customer service healthcare environment, desirable Previous experience in patient record databases (IBA preferred) WHY WORK FOR SVPHM: Join the St Vincent’s Health Australia Group, and work for a truly values-based organisation, who operate across VIC, NSW and QLD Salary packaging available (pay less tax and increase your take-home pay!) Gain access to discounted gym membership through Fitness Passport Option to join our workplace giving program, Give4Good A great work-life balance with options to purchase additional leave Receive a staff discount on hospital admissions to any SVHA Private Hospital REQUIREMENTS: Criminal record and/or child protection checks will be conducted and will form part of the selection criteria for this role. SVPHM has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You are therefore required to comply with the SVHA Staff Health Screening Immunisation Policy, which, depending on the role you perform in the organisation will require you to undergo mandatory immunisations/vaccinations (including flu vaccinations). SVHA generally requires its staff to be fully vaccinated against COVID-19. Please contact us if you would like to know more. CLOSING DATE: 21 February 2025 *Please note this job advertisement will close at Midnight the day before the closing date listed. Contact Details: Jennifer Collins (Cardiovascular Unit Manager) - For further information, visit Reconciliation Action Plan View Code of Conduct #J-18808-Ljbffr