Customer Service Officer Central Coast

Job Description

Join to apply for the Customer Service Officer Central Coast role at Hearing Australia . Be among the first 25 applicants. Customer Service Officer – Central Coast Help provide the latest best practice services for anyone who needs it. Gain skills with Australia’s largest provider of government-funded hearing care. Want to improve the lives of Australians, no matter who they are? Join us and build a career and future you’ll be proud of. It matters more at Hearing Australia Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it. Your opportunity As a Customer Service Officer, you’ll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you’ll also love the feeling of helping children and adults who need us. Here’s how you’ll do it: You’ll greet clients, attend to all counter and telephone enquiries. You’ll cover reception and undertake general administration duties including but not limited to booking client appointments, processing claims, inbound and outbound calls, and monthly reports. You’ll liaise extensively with our clients comprising children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds. You’ll perform minor hearing aid repairs and troubleshooting. You’ll assist clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice, and demonstrating the use of hearing aids. This role is predominantly based in our Toukley Hearing Centre; travel to other Central Coast sites is required to support our clients and internal team. What You’ll Bring We believe the successful candidate will thrive in a client-centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. You’ll bring: All elements of customer service including telephone and face-to-face. Processing payments and invoicing. Basic administrative duties including scanning, filing, faxing, mailing, etc. Organising and management of appointments and client enquiries. Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work. Intermediate/advanced level computer literacy and some exposure or working knowledge of iPad and Smart Phone applications. A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families. Essential Criteria: A high level of communication and interpersonal skills. Outstanding customer service and administrative skills. Excellent time management and multi-tasking skills. Caring and compassionate personality. Current NSW driver’s licence. What matters most? It’s simple – your drive to help anyone and everyone who needs us. You’ll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country. Why Hearing Australia? There’s so much to love about a role with us. But our people say there’s three things that set us and their careers apart. They’re about: How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you’ll know you’re making a contribution that really means something. Who we work with: Here, you’ll support and empower clients of all backgrounds. That’s what drives our teams and what makes them so special. Where we’re going next: As our industry evolves, we’re committed to learning and improving what we do and how we do it, and building an organisation where everyone can thrive. What does that mean for you? As Customer Service Officer, you’ll know that every day, your work is helping children and adults who need us. Just ask Ebonie, one of our dedicated Customer Service Officers, about why they choose to work with us: “I think care is why most of us come to work. It’s knowing we can do our bit to make life a little easier for our clients.” You’ll Also Enjoy a Range of Benefits, Including: Attractive salary package includes a generous 15.4% superannuation. Flexible work arrangement opportunities to support work, personal and family. Let’s create the gold standard of hearing care We will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver’s licence, and must have rights to work in Australia. Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity, and inclusion. We are passionate about building a diverse and inclusive culture from within. We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply. We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. Seniority level Entry level Employment type Full-time Job function Other Industries Wellness and Fitness Services and Hospitals and Health Care #J-18808-Ljbffr