Customer Service Officer- Gippsland Regional Aquatic Centre

Job Description

Our Vision is a better tomorrow where all people can belong. As the largest employer in fitness and recreation, we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better. About the Centre Gippsland Regional Aquatic Centre (GRAC) is a brand new recreation centre that opened in March 2021. This state-of-the-art aquatic centre offers fantastic facilities, including a variety of pools. The gym is fully equipped with modern and functional workout equipment, and we offer a variety of group fitness classes each week via our timetable, as well as personal training sessions. About the Role As a Customer Service Officer at GRAC, you will greet members, respond to enquiries via email, phone, or in person, and perform general but important administrative tasks. Our Customer Service Officers always put the customer experience at the forefront of all interactions with people within the community. Some of your responsibilities will include: Providing customers with sales solutions when enquiring about memberships and programs Conducting centre tours with prospective members Following up with customers and members as required Promoting available programs and services Accurately receipting, processing, and balancing customer payments This is a casual position with a rate of $30.45 per hour + Super. About You With our focus on providing an exceptional customer experience and outstanding customer service, we are looking for someone who is energetic, can help to create a welcoming environment, and is enthusiastic about helping and assisting others. You will work alongside our other Customer Service Officers and closely with Duty Managers to ensure smooth service and running of the facility overall. Qualifications & Experience HLTAID009 Provide Cardiopulmonary Resuscitation HLTAID011 Provide First Aid Previous experience in a similar role will be advantageous At the Y Victoria, we are committed to empowering all children and young people to feel safe and be safe. As such, we ensure that all of our candidates are appropriately screened (including police check, working with children check, and reference checks). To learn more about our commitment to safeguarding children and young people, visit victoria.ymca.org.au. Benefits At the Y Victoria, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits that improve your wellbeing and help you develop as an individual, such as: Flexible working and rostering arrangements Opportunities for career development and growth Free access to gyms, recreation, and aquatics centres across the state Free access to the Virtual Y – online health and wellness How to Apply Working for the YMCA is a rewarding and challenging experience for those with a positive attitude, zest for life, and who seek to contribute to the bigger picture. If this is you, click the Apply button now. Y Victoria is an equal opportunity employer committed to diversity and social inclusion. We warmly welcome applications from individuals of all backgrounds. Y Victoria is proud to be a 2024 Circle Back Initiative Employer; we commit to respond to every applicant. #J-18808-Ljbffr