Customer Service Officer - Part-time (CS23)

Job Description

Introduction:Moorabool is not only a great place to work; it’s also a great place to live. We support fewer in-person hours; our people are afforded ultimate flexibility that meets the needs of each individual. Band 4 $69,958.92 to $73,929.48pa + 11.5% Superannuation Fixed Term (12 months), Part-Time Position Based across all Council Offices (as rostered) About Council Moorabool Shire Council is a progressive organisation that is experiencing rapid growth and surging development. We offer a perfect blend of picturesque and friendly surrounds where you can enjoy an urban lifestyle in towns like Bacchus Marsh or take advantage of Moorabool’s smaller towns and hamlets, rural open spaces, and natural surrounds.Our focus is on building a healthy, inclusive, and connected community; a liveable and thriving environment and an organisation that listens and adapts to the needs of our evolving communities. The Role Our dedicated team of Customer Service Officers are responsible for handling high-volume customer enquiries across a range of contact channels including phone calls, web chat, social media, and face-to-face visits to our Customer Service Centres. You will also be responsible for receiving payments and issuing receipts.This role requires availability from Wednesday through Friday and your hours will be 8.15am to 5.00pm with an extended lunch break of 45 minutes. You will be rostered to work across any one of our Customer Service Centres which are situated in Darley, Bacchus Marsh, and Ballan. If you have questions specific to the role, please contact Casey Peldys (Customer Channels and Operation Coordinator) on 03 5366 1369. What We Offer Outstanding flexible working arrangements - make working with us work for you. Additional annual leave - top of band after 12 months Up to two additional annual leave days depending on leave accruals Access to 3 health and wellbeing days over the life of our Health and Wellbeing Strategy Eligibility for parental leave after six months service Payment of increments whilst on parental leave Six months of super paid on unpaid parental leave Flexibility Spread of Hours Clause Updates to our Discretionary Leave Clause to include gender affirmation related activities, natural disaster, and foster caring. Send us an email at and we can chat about all the benefits of working at Moorabool. We’d love to chat with you about our culture, development frameworks, progression opportunities, cultural initiatives, reward frameworks, and flexibility opportunities. About You Your prior experience in a customer service and administrative office environment will ensure that you can confidently take on this role. You will demonstrate extensive knowledge and competency in MS Office and computerized customer request management systems as well as your ability to manage competing demands and priorities. How To Apply Please visit our website to apply online @ When you hit the apply button you won’t be required to complete lengthy key selection criteria, instead you will be asked to pitch to Council as to why you are the best candidate for this role.You’ll also be asked to tell us what interview style works best for you. We want to make sure your interview experience is one that you feel comfortable with and that you leave your interview knowing the best version of yourself was on offer. Applications will close by 11.59pm, Sunday 23 February 2025. If you are experiencing difficulties with your application please contact Lisa Grey (People & Culture Business Partner) on 03 5366 1272. Want to know even more? Video Link Moorabool Shire Council is proudly committed to: Being a family-friendly, gender-inclusive and equal opportunity employer Promoting the safety, wellbeing and inclusion of all children under the age of 18 Supporting the Human Rights Charter Please be advised we do not accept applications through agencies. We encourage applications from Aboriginal people, people from culturally and/or linguistically diverse backgrounds and people with a disability. Only those with the right to work in Australia will be considered. #J-18808-Ljbffr