Customer Service Officer and Cabin Baggage Officer | Brisbane

Job Description

Customer Service Officer and Cabin Baggage Officer | Brisbane Part-time Business Function: Customer Service Parent Business Function: Customer Service Worker Sub-Type: Permanent Entity: Jetstar Airways Pty Ltd We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. Your opportunity to takeoff Our Airport Crew are the heartbeat of Jetstar. The friendly faces who greet customers on the ground, you’ll love creating memorable airport experiences. You’ll be equally committed to safety, making sure things run smoothly and on time. Based at domestic and international airports throughout the Jetstar network, our Airport Crew are the guardians of compliance, looking after policies and procedures like customer service standards and check-in – also Customs, Immigration and Quarantine rules. As a Customer Service Officer , you’ll pass on the good vibes to our customers. You’ll love helping people – almost as much as you love travelling and working in a team. As the first friendly face to greet our flyers, you’ll be making sure everyone is checked in, tackling all types of curly questions, supporting specific needs – even boarding flights. As a Cabin Baggage Officer , you’ll be a confident communicator who works with our team on the ground, making the boarding gates your new office. There to educate our customers and help them get going, you’ll weigh and measure luggage, and charge fees for bags on the heavy side. We’re looking for someone who is: An engaging, energetic and professional communicator A customer service star with 1+ years’ experience At least 18 years of age Able to work in Australia without restriction or sponsorship Happy with shift work and flexible hours on a rotating roster Comfortable with processing payments and using technology Your life at Jetstar is unlike any other Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount. Takeoff professionally: Dip your toes into something new. Stopover in another role. Move up quicker. At Jetstar, you’ve got the opportunities to grow and elevate your career. Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to help their teammates soar. Get onboard with Qantas Group: Being with Jetstar means you’re in with Qantas Group. Which means lots of opportunity to takeoff across different functions, locations and airlines. There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. #J-18808-Ljbffr