Customer Support Representative - Financial Services
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Customer Service Representative (@ Financial Services Company)
Salary:
100.00 - 125.00
Posted:
19-01-2025
Category:
Financial Advice Private Banking, Customer Service
Sydney,
Job Description
Investor Services Associate (Contact Centre) Market-leading, cloud-based share registry technology and a tailored range of professional services. Customer service and support Full-time Hybrid | Sydney, NSW, AU · Hybrid working: 3-4 days in the office. Entry Level · A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required. Automic Group brings together modern purpose-built technology with a dynamic and experienced team to tailor solutions for companies and funds to understand, engage and manage their investors. We provide a cloud-native single registry, employee share plan and board management platform, and professional services including company secretarial, ESG, accounting and finance, and investor and media relations. About the role In this role, you will manage inbound and outbound investor inquiries, acting as a positive ambassador for the Automic Group brand. This is a fantastic opportunity to gain valuable experience in financial markets and corporate customer service while working collaboratively with a supportive team. What you'll be responsible for Client/Investor Relationship Management: Handle inbound and outbound investor enquiries, and provide support to Investors via the Automic Group online Investor platform, live chat, and mail correspondence. Complaints Resolution: Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences. Collaboration: Collaborate with team members and other professionals to deliver high quality services to clients. Skills you'll need Resilience: Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change. Verbal communication: Speaks clearly to convey information effectively to a target audience. Teamwork: Works with others by being open, clear in communication and listening to achieve goals. Meet the team Investor Services at Automic Group: You will be part of a dynamic and supportive Investor Services team, redefining the experience for customers and showcasing the Automic difference. You will receive and manage administrative and service enquiries from shareholders and prepare for the busy annual AGM season. Team values The core values and motivations that drive the team - explore if they resonate with you. Working style The team’s approach to tasks, collaboration, and decision making - see if it aligns with your style. Applying with Hatch Automic Group is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background. #J-18808-Ljbffr
Job Details
Salary: 100.00 - 125.00
Posted: 19-01-2025
Category: Financial Advice Private Banking, Customer Service
Sydney,
