Customer Service Representative / Operations Administrator

Job Description

Customer Service Representative / Operations Administrator Our mission is to establish a brand synonymous with comfort for Millennials and Gen Z customers globally. Hommey is a holistic, one-stop brand for home and lifestyle, championing personalisation with a focus on creating high-quality and aspirational products at an affordable price. Founded in 2021, we're a small yet ambitious team poised to disrupt the homewares sector. With our concept proven and our community growing, we’re expanding our talented team to take Hommey to the next level! ABOUT THE ROLE We're seeking a Customer Service Representative / Operations Administrator to join our growing team. In this diverse role, you'll support our online retail customers while taking ownership of our wholesale client relationships. Behind the scenes, you'll manage critical operational processes from shipment coordination to stock management. This role offers fantastic exposure across our business — from customer service to wholesale relationships and retail operations — making you an integral part of Hommey's growth journey! KEY RESPONSIBILITIES Reporting to Hommey’s Operations & Wholesale Manager, your key responsibilities will include: Deliver exceptional customer service across email, live chat, and phone channels Manage end-to-end order processing, including changes, refunds, and issue resolution Drive continuous improvement in our customer experience through cross-team collaboration Wholesale Customer Care Be the main point of contact for Hommey's wholesale partners, building and nurturing these key relationships Assist in managing wholesale operations including order fulfillment, B2B portal maintenance, and stockist onboarding Coordinate wholesale collateral and keep partners updated on product releases, restocks and changes Operations & Supply Chain Coordination Track and coordinate inbound stock shipments with suppliers & freight forwarders Maintain accurate inventory levels across warehouse and ERP systems Process supplier invoices and manage stock-related operational tasks ABOUT YOU You're an organised, dependable person who thrives on delivering great customer experiences while maintaining operational excellence. You're looking to join a collaborative and hardworking team, and the idea of wearing multiple hats in a growing business excites you. Sounds good so far? You'll be the kind of person who will have: 1+ years in customer service, with B2C and B2B experience preferred Experience with e-commerce and inventory systems (Shopify & Cin7 preferred) Exceptional interpersonal skills with a natural ability to build relationships Strong written communication, with a professional yet friendly tone Confident phone manner — you enjoy building relationships through conversation High attention to detail with a structured approach to managing processes Able to juggle competing priorities while staying level-headed and solution-focused Basic design skills using Canva or Adobe suite for assisting in creating wholesale collateral Experience with inventory management or supply chain operations Above all — bring a positive, can-do attitude with a desire to learn and grow! WHY JOIN HOMMEY At Hommey, we’re building more than a home and lifestyle brand — we’re creating a movement defined by comfort, quality and personalisation. We believe in what we do. Be part of an ambitious start-up disrupting the homewares sector. A flexible work culture is at the heart of what we do. We believe in flexibility and surround ourselves with passionate individuals who value creativity and teamwork. We offer Comfort Days: these are five days in addition to A/L accruals. We love our community and are customer-centric. We want to create products that make a difference in the lives of our customers. READY TO JOIN US? Please submit your Cover Letter and Resume/CV that details your capabilities, experience and why you would love to work at Hommey! Applications close at 10am, Thursday 27 February 2025. At Hommey, we strive to create an environment that celebrates diversity and inclusion, where all individuals feel respected and connected. If you share these values, we invite you to apply for this role. We are committed to considering applications without discrimination based on ethnicity, gender, sexual orientation, religion, disability, or age. Seniority level Entry level Employment type Full-time Industries Retail #J-18808-Ljbffr