Customer Service Representative- (Outbound Contact Centre)

Job Description

Add expected salary to your profile for insights. Are you ready to make a meaningful impact and help our customers overcome their debt stress? We have an exciting opportunity for you to grow your career in a dynamic, supportive, and collaborative contact center environment. Join our team of passionate individuals dedicated to making a positive difference in our customers' lives. If you come from a background in customer service or contact centers, we want to hear from you! Secure a position with us and you will benefit from our extensive training program, designed to equip you with the skills and knowledge needed to be successful in your role. What do you need to be a successful candidate? A positive and collaborative attitude An openness to guidance and coaching High communication skills; both verbal and written Self-motivation to drive and succeed within your role Previous experience in a call centre is desired What will your day look like? Where two days are never the same, step into a dynamic role where you will experience a rewarding career dedicated to assisting our customers by collaboratively understanding their unique situations and helping put an end to their debt stress. We want team members that are compassionate and love building positive and rewarding relationships with our customers and can embody our three core principles: Be Human, Choose Integrity and Act with Purpose. You will be in charge of your own portfolio of accounts and learn effective portfolio management skills. You'll have access to an uncapped bonus structure and the ongoing support and coaching of your team leader to ensure you truly achieve your career goals. Why Join Us? Pioneer Credit is an environment where you are encouraged to bring your whole self to work. Our culture is built on valuing life experiences and welcoming people of all backgrounds. We also value your balance between work and life, supporting flexible work arrangements, and our leadership team loves nothing better than supporting and coaching you to ensure you feel fulfilled in your role and achieve your career aspirations. On top of that, we provide 24/7 access to Palace Towers wellbeing studio which includes gym access, training and development opportunities, flexible rosters, discounts, and special offers. Your wellbeing is also just as important to us, so we offer an Employee Assistance Program and discounted health insurance. Please note that you will need the following documentation before commencing: Valid Police Clearance. Your application will include the following questions: Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? Pioneer Credit is an Australian-based business with a dedication to doing good. We've made it our mission to put an end to debt stress and our team is proud to carry this common goal into all customer interactions. We have a passion for providing affordable solutions and authentic support. This dedication drives our customer service approach based on genuine care. We're listed on the Australian Stock Exchange (ASX) and we're one of the largest investors in impaired retail credit in Australia, with our caring approach leading to lasting positive benefits. #J-18808-Ljbffr