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Customer Service Representative - Service & Repair Support

Salary: 80.00 -  100.00
Posted: 27-01-2025
Category: Customer Service
Sydney, 
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Job Description

BruntWork | Full time: 35 paid hours per week or more Work Timezone - Must be a City eg London Sydney Work Schedule Fixed Schedule Job Type Full time: 35 paid hours per week or more Date Opened 01/24/2025 Remote Job Industry Other Job Description This is a remote position. Work Schedule: Monday to Friday, 9:00 AM - 6:00 PM NSW with 1 hr unpaid lunch in between, 8hrs/day | 40hrs/week Responsibilities Answer incoming calls with a warm, professional demeanor and accurately address customer inquiries regarding repairs, sales, and other services. Efficiently book customers in for repairs, ensuring seamless scheduling and a positive customer experience. Assist customers with selecting the right services, answering product and pricing inquiries, and offering solutions tailored to their needs. Build and maintain strong relationships with customers by consistently providing exceptional service, understanding their needs, and anticipating their concerns. Act as a liaison between customers and the technical team, promptly addressing any issues or concerns and providing updates when necessary. Maintain accurate records of customer interactions, transactions, and feedback in our CRM system. Collaborate with the team to continuously improve processes and workflows, ensuring an exceptional customer experience at all touchpoints. Stay up-to-date with company products, services, and industry trends to provide accurate and relevant information to customers. Requirements Excellent verbal communication skills, with a clear and confident speaking voice. Exceptional listening and problem-solving skills, with a genuine passion for helping people. A minimum of 2 years of experience in customer service, preferably in a call center or phone-based role. Strong organizational skills and the ability to multitask effectively in a fast-paced environment. Proficiency in using CRM systems and other customer support tools. #J-18808-Ljbffr

Job Details

Salary: 80.00 -  100.00
Posted: 27-01-2025
Category: Customer Service
Sydney, 

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