Customer Service State Manager

Job Description

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND steel that inspire and protect everything from hospitals to bridges and stadiums. The Opportunity Our Australian Steel Markets (ASM) business is looking for a Customer Service State Manager based in Chullora NSW. ASM is a group within our Australian Steel Products business who are accountable and directly represent our hot and cold-rolled products developed in the Port Kembla Steel Mill including our iconic COLORBOND steel and TRUECORE steel products. We make a valuable contribution to the community by developing, manufacturing, selling and delivering products that are inspirational and of high quality. In this customer-facing role, leading the NSW Customer Service function, you will play an important part in managing our people to strengthen their capability and capacity to meet requirements, now and into the future, while providing our customers with consistent service levels and management of our supply into the NSW market. You’ll be a valued member of our collaborative national customer service lead team. This is an opportunity to apply your leadership skills and enhance your growth in this state management position. What Will You Do? Providing transformational leadership to deliver the business and customer service strategy, you will: Be responsible for all customers in the sales district including sales execution, fulfilment execution, and service excellence. Guide and coach team members, setting clear measurable goals and activities aligned with the business strategy and goals. Mentor team members to achieve enhanced capability and support their professional development. Act as the contact for key national customers for all supply and purchasing matters. Work closely with other internal teams such as sales, pricing, product development, manufacturing, and supply chain to design suitable product and service offers aligned to customer needs and business capability. Champion and deliver continuous improvement initiatives to improve cost-to-serve metrics. Enhance the customer experience through improvement plans, CRM management, ongoing customer reviews, and suitable inventory management. More About You You have gained your experience in customer service, sales, logistics, or supply chain function where you have led others within a B2B environment. In addition, you will bring: Success in developing others which saw their professional growth and enhanced performance. Demonstrated success in creating highly collaborative teams. Proven experience in successfully leading business improvement initiatives. Highly effective influencing skills across cross-functional areas of the organisation. Market-facing experience where you refined your customer or supplier relationship management skills. Comfort with handling ambiguity, ability to identify priorities, delegations, and problem-solving. Why BlueScope As we’re creating strength for the future through our people, products, and solutions, BlueScope gives you opportunities to innovate, learn, and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll: Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways. Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions, and make things happen. Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing. Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences, and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. Bring your energy and make your mark, as together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” Join us, creating strength for the future. #J-18808-Ljbffr