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Customer Service / Studio manager

Salary: 60.00 -  80.00
Posted: 04-02-2025
Category: Customer Service
Sydney, 
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Job Description

Deer Ruby, the Australian jewellery and accessories brand is seeking a hands-on Studio Manager/Customer Service Manager to join our awesome Sydney-based team. About Deer Ruby Launched by designer and entrepreneur, Jodie Weerts, Deer Ruby is a growing Australian brand with a mission is to create beautiful pieces that tell a story — each one is handmade with love by our team. Our Sydney studio is becoming increasingly busy as our brand expands across Australia and the US. We are looking for an organised, friendly, switched on Studio Manager/Customer Service Manager to lead our studio operations and manage all online customer services enquiries. About the role: You will work closely with Jodie to run day-to-day customer service and studio management. Here are the key responsibilities: Customer service: Be the first point of contact for all of Deer Ruby’s customers Answering customer inquiries via email, Facebook & Instagram Resolving customer complaints Following up on all online orders Understand our brand, product and policies and use this knowledge to assist customers Studio management: Packing online orders daily Dealing with returns Managing local and international shipments Provide day-to-day support to Jodie and the team by assisting with ad hoc tasks within the business Develop and support current and future workflow management processes About you: You will be highly organised, a great communicator and not afraid to muck in with the day-to-day running of the business. You want to make a positive impact for our business and our customers. You are flexible in your approach and can easily adapt with the business. You have excellent written, administrative, communication & customer service skills. You show initiative, are able to learn quickly, make decisions and meet deadlines. You can prioritise and work under pressure. You have a friendly, professional and persuasive attitude. Skills & Tools: Shopify / Dropbox / Gmail / Asana Ability to learn fast, especially new technologies Knowledge of Excel Nature of the Role: Must be Sydney-based. 25-30 Hours per week – due to the nature of the business, you will be required in the studio 4-5 days for 5-6 hours per day. Our culture, Deer Ruby is run by a small but growing team. We are all passionate about the products that we create and are committed to an inclusive and supportive workplace. No day is the same and we’re always learning. If you’re looking for a diverse role that can scale with our business, we’d love to hear from you. #J-18808-Ljbffr

Job Details

Salary: 60.00 -  80.00
Posted: 04-02-2025
Category: Customer Service
Sydney, 

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