Customer Service/Admin Supervisor

Job Description

Location Employment type (full time/part time/casual) Something unique about the role PFD Food Services is a 100% Australian owned food service network, with 70 strategically located distribution centres around Australia. We deliver an extensive range of fresh meat and seafood together with frozen products, dry goods, paper products and cleaning solutions to the food service industry. Since 1943, we have been the distributor of choice for cafés, restaurants, pubs, clubs, schools and any foodservice business that demands a wide range of products delivered with outstanding customer service. We’ve always believed in ourselves and our people; we know it takes every task, from every person in our business to help make our customers' business a success. In 2021, PFD formed a partnership with another proud Australian company, Woolworths Group. The Role The purpose of this role is to effectively supervise the customer service and related administration requirements at our branch. You will need to have great interpersonal skills and be comfortable meeting the daily, weekly and monthly objectives as well as meeting all other customer service/admin requirements. Key Responsibilities Supervise Customer Service Representatives and Customer Service requirements Maintain and develop customer service relationships Respond to phone customers in an efficient and courteous manner Respond to customer requirements and Branch issues Liaise with Branch manager and Food Service specialists to ensure any customer complaints are rectified Oversee and maximise sales techniques and initiatives Help coordinate rosters and staff to work in with peak business requirements and annual leave periods Key Competencies, Skills and Qualifications Must have Customer Service Team Leader / Supervisory experience Well versed with customer service, telesales and administration processes Attention to detail Great communication and organisational skills Good interpersonal skills Computer literate with knowledge of MFG Pro Good Product knowledge Capable of working under pressure in a team environment Show initiative and a positive attitude What PFD is Offering the Successful Candidate We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking). Please submit your application (cover letter and resume) via the apply now link below As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check. Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers. PFD Food Services is an Equal Employment Opportunity employer #J-18808-Ljbffr