Customer Success Manager II - APAC Job ID

Job Description

With more than 45 million users, Anaconda is the most popular operating system for AI providing access to the foundational open-source Python packages used in modern AI, data science, and machine learning through a seamless platform. We pioneered the use of Python for data science, championed its vibrant community, and continue to steward open-source projects that make tomorrow’s innovations possible. Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open source for competitive advantage, groundbreaking research, and a better world. Summary Anaconda is seeking a talented Customer Success Manager II - APAC to join our rapidly growing company. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence, and machine learning. What You'll Do: Build a relationship with the Anaconda Integration and Engineering teams to foster successful customer implementations. Support our Anaconda Community initiative by cultivating brand loyalty and brand ambassadors among stakeholders of our enterprise customers. Support our APAC customers through the Anaconda Customer Journey by identifying how the customer uses the platform and by providing tools and resources for the continuous improvement of their product utilization. Actively engage with passive customers to keep them up to date with our products and new features, and to share the Anaconda value proposition. Conduct semi-annual customer meetings to gauge the current customer journey stage, expansion opportunities, and renewal potential. Drive resolution to customer issues and obstacles, by working collaboratively across cross-functional internal teams to ensure a great customer experience. Serve as the voice of the customer within Anaconda to positively influence product and solution capabilities and offerings. Demonstrate a deep understanding of the market forces affecting our customers and offer insight into ways Anaconda can provide greater value in helping our customers meet their business goals. What You Need: 2+ years of Account Management or Customer Success experience. Experience with SaaS technology, cloud systems, and product integrations, with open-source preferred. Track record of successful renewals and contract management. Track record of working on cross-sell or upsell opportunities. Track record for supporting product implementations in the CSM role. Experience with working with a large portfolio of small and mid-market customers. Ability to be observant of customer cues. Ability to draw conclusions and make decisions without oversight. Ability to manage multiple customers at multiple stages. Comfortable in front of a camera and recording videos. Team attitude: “I am not done until WE are done.” Embody our core values: Great People, Great Product, Great Performance, and care deeply about fostering an environment where people of all backgrounds and experiences can flourish. What Will Make You Stand Out: Experience working in a fast-paced startup environment. Experience working in an open-source, AI, or data science-oriented company. Experience working with Resellers and Distributors. Why You'll Like Working Here: Unique opportunity to translate strong open-source adoption and user enthusiasm into commercial product growth. Dynamic company that rewards high-performers. On the cutting edge of enterprise application of data science, machine learning, and AI. Collaborative team environment that values multiple perspectives and clear thinking. 100% Remote. Quarterly Snake days (company-wide bonus day off). Flexible Vacation Policy. Annual Remote Work and Wellness Stipend. Employee Assistance Program and Mental Health Resources. Application deadline: There is no deadline; we accept applications on an ongoing basis. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. #J-18808-Ljbffr