Customer Success Manager Quantaco

Job Description

Flexible Work | 2 days WFH Birthday Leave | Laptop External L&D programs | Mental Health Program Quantaco is a leading Australian data-driven technology company delivering hospitality specific insights, that improves the performance of hospitality venues. We provide an all-encompassing financial reporting platform that enables the completion of end-to-end account processing, reconciliation, management reporting, inventory management and data analytics. Quantaco can provide value like no other in the market though our people, process and platform. About the role: As a Customer Success Manager, you’ll be at the forefront of helping clients leverage the full potential of Quantaco’s technology platform, ensuring they gain maximum value from our solutions. You’ll play a pivotal role in ensuring customers realise the full value of their investment in our technology, driving measurable improvements in their operations. In this role, you’ll combine your passion for hospitality with your technical expertise to solve real-world problems for our clients. As the voice of the customer, you will advocate client needs, working closely with internal and external stakeholders to ensure our offer continues to meet their needs. Responsibilities: Build and maintain strong client relationships, ensuring high engagement & satisfaction with our platform. Collaborate with Client Directors on managing accounts, ensuring ongoing technology engagement, reporting on product adoption, and delivering value. Collaborate directly with our clients, providing hands-on support and guidance on operational best practice to ensure smooth day-to-day operations. Lead client implementation and adoption efforts of technology. Serve as a primary escalation point and subject matter expert on a range of technology. Troubleshooting complex client inquiries and guiding clients through issue resolution, enhancements, and new feature rollouts. Support and guide offshore colleagues who deliver first level support. Collaborate with internal teams (sales, onboarding & technology) to continuously improve processes and enhance the customer experience. About you: You will have a technical mindset and enjoy problem solving along with a natural desire to learn and seek answers. Your innovative streak means you are not satisfied with the status quo. Customer obsession is how you approach everything you do. You like to be collaborative and will enjoy fostering strong relationships across cultures. Self-motivated and eager to learn you are a natural problem solver. Minimum five years’ experience in a Customer Success or Implementation role within a SaaS or technology-driven environment. Experience and enthusiasm in using software applications, knowledge of HubSpot, Deputy, Tanda or Employment Hero is an advantage but not required. High level of interpersonal communication skills, spanning verbal, written and electronic. Superior stakeholder management & some experience of account management, sales or customer support is required. The ability to manage multiple priorities, work under pressure and ideally some project management experience. Strong analytical and troubleshooting skills, using curiosity to uncover issues and drive effective, scalable resolutions. Experience in working or supporting hospitality venues (pubs and restaurants) is a distinct advantage. Why join us? At Quantaco we value your wellbeing. We love what we do: it’s fun here! We are energised by our work and as we scale and grow, so do you. You can expect career progression and a friendly and welcoming team. Quantaco breathes collaboration, curiosity, creativity and customer obsession. Life at Quantaco is fun, fast-paced, and rewarding. Through innovation and leveraging technology wherever possible, we’re solving industry-wide problems for hospitality, in a dynamic and exciting work environment. Reward: Competitive Salary + Up to 20% Bonus Wellbeing: Enjoy the flexibility of hybrid work arrangements and birthday leave to balance productivity and personal life. Utilise our benefits portal to access discounts and offers to support health, wellbeing and retail cost savings. Culture: Enhance community spirit with fortnightly collaboration days, celebrate achievements with our peer recognition platform, embrace diversity through our inclusion calendar, and build lasting relationships at social events and parties. Quantaco appreciates the importance of understanding and valuing diversity, equity and inclusion; in fact, we find strength in it. Quantaco is committed to a culture that welcomes individuals from all backgrounds and values the unique perspectives, experience and talents they hold. Growth: Our study assistance program covers tuition and fees for relevant courses, and our development framework enables you to enhance your skills, career progression, and broaden your expertise and networks. Our Women at Quantaco female development program supports our powerhouse female talent. #J-18808-Ljbffr