Customer Success Manager
About Us AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online... more info
Customer Success Manager (Scale)
Salary:
100.00 - 125.00
Posted:
23-02-2025
Category:
Project Process Management
Sydney,
Job Description
What's the opportunity? We are seeking a Scaled Customer Success Manager to join our global Success Management organization. You’ll work with a wide variety of customers, acting as an expert point of contact for all things product and usage - helping them implement Intercom’s suite of tools in a way that solves their business’s biggest problems. You’ll use technology alongside face-to-face meetings to deliver the best possible experience to our customers. You will also be uniquely positioned to design and implement new processes as we build out this new team aimed to deliver more value to more of our customers. If you want to join an innovative team, working with Intercom Customers across multiple segments and industries, you’ll find your home as a Scaled Customer Success Manager at Intercom. What will I be doing? You’ll engage customers with a goal of driving deep product adoption You’ll leverage technology to drive positive outcomes for our customers You’ll develop, test, and iterate on scaled playbooks and engagement strategies You’ll be in charge of driving implementation projects with your customers You’ll partner closely with Sales to drive the best customer experience possible You’ll be deeply involved in shaping what Scaled Customer Success looks like at Intercom You’ll work closely with R&D, acting as an internal spokesperson for our customers What skills do I need? 2+ years experience working in a customer-facing organization A proven track record of adding real value at a dynamic and fast growth company Ability to understand and communicate complex problems clearly and concisely to different audiences Self-motivating and entrepreneurial team player A keen interest in designing, developing, and sending content to customers Experience building lasting relationships with customers and colleagues. Experience setting up and using SaaS products Benefits We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up Catered lunch every weekday, plus a fully stocked kitchen Regular compensation reviews - we reward great work! Flexible paid time off policy Healthcare stipend towards private health insurance for you and your partner/spouse MacBooks are our standard, but we also offer Windows for certain roles when needed #J-18808-Ljbffr
Job Details
Salary: 100.00 - 125.00
Posted: 23-02-2025
Category: Project Process Management
Sydney,
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