Customer Operations Manager
Are you ready to be part of a global leader in lifestyle headwear and apparel? New Era is looking for an experienced Customer... more info
Customer Success & Operations Manager
Salary:
80.00 - 100.00
Posted:
05-03-2025
Category:
Operations Business Administration
City of Brisbane,
Job Description
Customer Success & Operations Manager full time As a Customer Success & Operations Manager, you will be the key point of contact for clients and talents, ensuring seamless onboarding, high satisfaction, and long-term retention. Your role goes beyond account management—you will act as a trusted advisor, problem solver, and operational leader, ensuring that client expectations are met while identifying growth opportunities. Your ability to proactively manage relationships, optimize team performance, and resolve issues efficiently will be critical to success. Requirements What We’re Looking For: A proactive and strategic thinker who excels in building relationships and solving challenges. A strong communicator with excellent problem-solving and negotiation skills. A data-driven professional who can track key performance metrics and implement improvements. Demonstrated adaptability and a growth mindset, with a willingness to embrace change, technological advancements, and continuously improve Someone who thrives in a fast-paced, remote environment and can work independently while collaborating cross-functionally. Qualifications and Requirements: Proven experience in Customer Success, Account Management, or Operations Management. Strong background in client discovery and relationship-building strategies. Expertise in performance management and team optimization. Experience in upselling, cross-selling, and revenue expansion within client accounts. Proficiency in CRM tools (e.g., HubSpot) and data analysis to drive decision-making. Ability to work remotely while maintaining high accountability and efficiency. About Remote Workmate At Remote Workmate, we accelerate your career with a simple, transparent recruitment process. We specialize in connecting skilled Filipino talent with offshore opportunities, guiding you every step of the way. Your time, talent, and skills are valued, and we’re committed to fair pay and ongoing opportunities. As pioneers in the BPO industry, we’re redefining remote work by focusing on quality, strategic alignment, and long-term success. Unlike traditional BPOs, we prioritize finding the right fit over speed, ensuring that our talent becomes a true extension of our clients’ teams. Joining Remote Workmate means more than just a job—it’s an opportunity to be part of something transformative. If you’re ready to develop smart strategies, harness the power of technology, and take on leadership roles, this is where your career will thrive. #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 05-03-2025
Category: Operations Business Administration
City of Brisbane,
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